Technical Engineer
Job Purpose
The Project supervisor is responsible for the day-to-day execution and management of assigned technical projects covering the ICT solutions, ensuring their successful completion.
Other responsibilities include client relationship management; project staffing, training, project inventory control, equipment maintenance, as well as ensuring internal controls are adhered to.
Job DimensionsJob Purpose
The Project supervisor is responsible for the day-to-day execution and management of assigned technical projects covering the ICT solutions, ensuring their successful completion.
Other responsibilities include client relationship management; project staffing, training, project inventory control, equipment maintenance, as well as ensuring internal controls are adhered to.
- Planning
the implementation of technical projects – this entails preparation of
project plans and resource allocation and coordination of project teams
- Implement
a customer-focused and enterprise-wide approach to the provision,
operation, and maintenance of the ICT solutions sold to clients.
- Supervision
of projects to ensure compliance with implementation schedule as per project
plan.
- Conducting
project surveys with the aim of generation of BQs and preparing of ICT
solution proposals for prospective clients in liaison with the Sales team.
- Quality
assurance management through site visits and installation monitoring to
ensure compliance with required standards.
- Carrying
out technical installations.
Key Result Areas
a) Technical Management
a) Technical Management
- Ensuring
that all escalated technical issues are well managed through allocation of
resources or even further escalation.
- Review
of customer requirements and participation in the development of suitable
ICT solutions to address requirements.
- Customer
Care – Ensuring all reported incidents and requests are attended to within
Technical SLA stipulations
- Documentation:
Ensure that all job assignments are documented accordingly on the Customer
Service Report (CSR) and timesheets.
- Ensure
that Finance department is duly informed and provided with documentation
of any charges to be invoiced to clients based on the CSR reports.
b) Project Design, Planning & Implementation
- Project
Design: Ensure that projects are viably designed and all required
materials are captured in the relevant BQs.
- Project
Implementations: Ensure that projects implementations are carried out as
planned
- Liaising
with Enterprise department on technical presales issues as per the
Inter-Departmental SLA.
Key Decisions
- Technical
Resource allocations
- Technical
Labour costing in projects
- Handle
complex cases of customer dissatisfaction
- Authorize
routine maintenance and servicing of equipment
Key Performance Indicators (KPIs)
- Management
of installation projects in adherence to quality workmanship and
applicable industry standards.
- Projects
are properly planned within expected timelines and resources appropriately
allocated.
- Customer
care – Response to user support related issue as per Technical SLA.
- Technical
escalations judiciously resolved.
- Enterprise
Department is duly supported as per the Inter-departmental SLA
Key Relationships
- Internal
– with all staff, the HOD and the Executive Directors
- External
– with customers, suppliers & visiting instructors.
Qualifications, Knowledge & Experience
a) Academic Qualifications
a) Academic Qualifications
- Degree
Telecommunications/ Electrical or related field.
b) Relevant professional qualification
- Good
working knowledge and 2 years experience with Nortel systems
- Certification:
CCNA, CCNP
- Three
years or more in the telecommunications industry and should have
experience in managing Technical Projects
- Added
Advantage: PMP (Project Management Professional), Diploma in Project
Management
c) Skills
- ICT
proficiency
- Strong
analytical skills
- Good
communication skills
- Good
planning and management of technical projects
d) Relevant experience
- Three
(3) years in a technical supervisory role with significant management
responsibilities
e) Specialised software
- Microsoft
Project
Competencies & Personal Attributes
- Disciplined
and capable of ensuring policies are fairly and consistently applied
- Ability
to adjust priorities and manage time wisely in a fast-paced environment
- Analytical
skills
- Project
Management skills
- Service
Desk and Service Level Agreements Management.
- Customer
Service skills and competences
Visit www.viscarcapacity.com to view more details on company.