Join our team and
contribute to our efforts of enhancing our service delivery to Kenyans.
HELB is a state corporation whose mandate is to source funds and provide loans, scholarships and bursaries to Kenyans studying in recognised institutions of higher learning.
We are looking for highly competent, passionate, dedicated and self-driven individuals of high integrity, who are able to demonstrate strong leadership skills, to fill the following positions.
HELB is a state corporation whose mandate is to source funds and provide loans, scholarships and bursaries to Kenyans studying in recognised institutions of higher learning.
We are looking for highly competent, passionate, dedicated and self-driven individuals of high integrity, who are able to demonstrate strong leadership skills, to fill the following positions.
The Head of Operations will serve as the principle adviser to the Chief Executive Officer (CEO) on all strategic matters relating to the loan management system.
Role profile:
- Working
closely with strategic partners to ensure the furtherance of the Board’s
mandate;
- Develop
and implement the annual operational plan and budget for the operations
division;
- Drive
the loan management programme including formulating lending and recovery
policies;
- Network
with key strategic partners to facilitate the lending and recovery
process;
- Responsible
for ensuring the attainment of Lending departmental targets and
objectives;
- Responsible
for ensuring the attainment of Recovery departmental targets and
objectives;
- Design and
ensure implementation of customer focused service delivery systems;
- Provide
a leadership role that motivates the Lending ad Recovery team.
Desired Skills and job specification
- A
degree in Finance, Economics or related area;
- Possession
of professional qualifications, skills and competencies in credit
management;
- Possession
of Post-Graduate qualifications in a relevant area is an added advantage;
- Over
ten years experience in successful credit management and debt collection
operations, five of which must be in SeniorManagement with reputable
institutions;
- Proven
IT proficiency especially in Credit Management Systems and Microsoft
Office;
- A
strategic thinker with leadership, business acumen and analytical skills.
(ii) ICT Help Desk - Support Specialist
Role Profile:
Role Profile:
- Provide
first-level contact and problem resolution for all internal and external
users with hardware, software and applications problems;
- Resolve
user-reported problems as per the set policies and procedures for handling
of support cases;
- Courteously
obtain and convey concise problem information for external and internal
service personnel;
- Provide
accurate and timely logging of problems and resolution for problems in the
Customer Support database;
- Escalate
problems as appropriate following Help Desk procedures;
- Act as
a liaison between customers and internal support staff to assure accurate
problem interpretation, and maintain communications with customers during
the problem resolution process;
- Maintain
in-depth knowledge of Help Desk supported products and services that will
enhance and improve computing support delivered to customers, while
managing Help Desk documentation, records, procedures and reports
Desired Skills and job specification
- Should
have a Bachelor’s degree in ICT;
- Knowledge
of ICT Helpdesk Management & user support skills;
- Analytical
& report writing skills ;
- Team
player;
- Good
interpersonal and communication skills;
- Should
have served in a busy ICT support environment for at least three years.
(iii) ICT Systems Administrator
Role Profile:
Role Profile:
- Install,
configure and upgrade of OS and application software
- User
administration (setup and maintaining user accounts, Oracle Database
management and profiles in the database)
- System
tuning and performance monitoring
- Verify
that peripherals are working properly
- Repair
of hardware on occasion of hardware failure
- Create file systems, perform
systems backups and recovery
- Analyze
data contained in the corporate database and identify data integrity
issues with existing and proposed systems, and implement solutions.
- Keeping
the network up and running effectively
- Setup
and implement security policies for users for the use of the computer system
and network.
Desired Skills and job specification
- Should
have a Bachelor’s degree in ICT.
- Knowledge
of windows operating systems, MS exchange server and Oracle database
- Analytical
and creativity skills
- Good
interpersonal and communication skills
- Should have
served in a busy ICT support environment for at least three years.
(iv) Systems Developer/Programmer
Role Profile:
Role Profile:
- Applications
requirements analysis, systems design, development, implementation,
testing and runtime analysis;
- Troubleshoot
technical and software application issues and identify modifications
needed in existing applications to meet changing user requirements;
- Management
of outsource relationships for 3rd. party applications, development and
programming consultants;
- Work
with systems administrators in application installation and testing;
- Creating
and maintaining the overall structure and layout of a software system’s
components and their interfaces within and outside of the system.
- Provide
assistance, advice and training to business users in the effective use of
applications and information technology;
- Wed
Design and development skill is an added advantage.
Desired Skills and job specification
- Should
have a Bachelor’s degree in ICT;
- Knowledge
of software design and programming;
- Analytical
and creativity;
- Adaptability
and ability to pick up new techniques;
- Good
interpersonal and communication skills;
- Should
have served in a busy ICT support environment for at least three (3)
years.
(v) Assistant Procurement Officer
Role Profile
The Assistant Procurement Officer will report to the Assistant Manager, Procurement. The role holder will offer operational support and ensure the procurement function is compliant with the Public Procurement & Disposal Act & Regulations.
Desired Skills and job specification
Role Profile
The Assistant Procurement Officer will report to the Assistant Manager, Procurement. The role holder will offer operational support and ensure the procurement function is compliant with the Public Procurement & Disposal Act & Regulations.
Desired Skills and job specification
- Hold a
Bachelor’s degree in a relevant area.
- Should
have served in a busy procurement office for at least three (3) years.
- Should
be a qualified and registered member of good standing with professional
entities in procurement and supplies management
- Highly
energetic individual with the ability to deliver results under pressure.
‘‘HELB is an equal opportunity employer”
Working with you to finance higher education now and in the future’