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Head of Operations, ICT and Assistant Procurement Officer Jobs in Kenya


Join our team and contribute to our efforts of enhancing our service delivery to Kenyans.

HELB is a state corporation whose mandate is to source funds and provide loans, scholarships and bursaries to Kenyans studying in recognised institutions of higher learning.

We are looking for highly competent, passionate, dedicated and self-driven individuals of high integrity, who are able to demonstrate strong leadership skills, to fill the following positions.

(i) Head of Operations

The Head of Operations will serve as the principle adviser to the Chief Executive Officer (CEO) on all strategic matters relating to the loan management system.

Role profile:

  • Working closely with strategic partners to ensure the furtherance of the Board’s mandate;
  • Develop and implement the annual operational plan and budget for the operations division;
  • Drive the loan management programme including formulating lending and recovery policies;
  • Network with key strategic partners to facilitate the lending and recovery process;
  • Responsible for ensuring the attainment of Lending departmental targets and objectives;
  • Responsible for ensuring the attainment of Recovery departmental targets and objectives;
  • Design and ensure implementation of customer focused service delivery systems;
  • Provide a leadership role that motivates the Lending ad Recovery team.
Desired Skills and job specification
  • A degree in Finance, Economics or related area;
  • Possession of professional qualifications, skills and competencies in credit management;
  • Possession of Post-Graduate qualifications in a relevant area is an added advantage;
  • Over ten years experience in successful credit management and debt collection operations, five of which must be in SeniorManagement with reputable institutions;
  • Proven IT proficiency especially in Credit Management Systems and Microsoft Office;
  • A strategic thinker with leadership, business acumen and analytical skills.
(ii) ICT Help Desk - Support Specialist

Role Profile:
  • Provide first-level contact and problem resolution for all internal and external users with hardware, software and applications problems;
  • Resolve user-reported problems as per the set policies and procedures for handling of support cases;
  • Courteously obtain and convey concise problem information for external and internal service personnel;
  • Provide accurate and timely logging of problems and resolution for problems in the Customer Support database;
  • Escalate problems as appropriate following Help Desk procedures;
  • Act as a liaison between customers and internal support staff to assure accurate problem interpretation, and maintain communications with customers during the problem resolution process;
  • Maintain in-depth knowledge of Help Desk supported products and services that will enhance and improve computing support delivered to customers, while managing Help Desk documentation, records, procedures and reports
Desired Skills and job specification
  • Should have a Bachelor’s degree in ICT;
  • Knowledge of ICT Helpdesk Management & user support skills;
  • Analytical & report writing skills ;
  • Team player;
  • Good interpersonal and communication skills;
  • Should have served in a busy ICT support environment for at least three years.
(iii) ICT Systems Administrator

Role Profile:
  • Install, configure and upgrade of OS and application software
  • User administration (setup and maintaining user accounts, Oracle Database management and profiles in the database)
  • System tuning and performance monitoring
  • Verify that peripherals are working properly
  • Repair of hardware on occasion of hardware failure
  • Create file systems, perform systems backups and recovery
  • Analyze data contained in the corporate database and identify data integrity issues with existing and proposed systems, and implement solutions.
  • Keeping the network up and running effectively
  • Setup and implement security policies for users for the use of the computer system and network.
Desired Skills and job specification
  • Should have a Bachelor’s degree in ICT.
  • Knowledge of windows operating systems, MS exchange server and Oracle database
  • Analytical and creativity skills
  • Good interpersonal and communication skills
  • Should have served in a busy ICT support environment for at least three years.
(iv) Systems Developer/Programmer

Role Profile:
  • Applications requirements analysis, systems design, development, implementation, testing and runtime analysis;
  • Troubleshoot technical and software application issues and identify modifications needed in existing applications to meet changing user requirements;
  • Management of outsource relationships for 3rd. party applications, development and programming consultants;
  • Work with systems administrators in application installation and testing;
  • Creating and maintaining the overall structure and layout of a software system’s components and their interfaces within and outside of the system.
  • Provide assistance, advice and training to business users in the effective use of applications and information technology;
  • Wed Design and development skill is an added advantage.
Desired Skills and job specification
  • Should have a Bachelor’s degree in ICT;
  • Knowledge of software design and programming;
  • Analytical and creativity;
  • Adaptability and ability to pick up new techniques;
  • Good interpersonal and communication skills;
  • Should have served in a busy ICT support environment for at least three (3) years.
(v) Assistant Procurement Officer

Role Profile

The Assistant Procureme
nt Officer will report to the Assistant Manager, Procurement. The role holder will offer operational support and ensure the procurement function is compliant with the Public Procurement & Disposal Act & Regulations.

Desired Skills and job specification
  • Hold a Bachelor’s degree in a relevant area.
  • Should have served in a busy procurement office for at least three (3) years.
  • Should be a qualified and registered member of good standing with professional entities in procurement and supplies management
  • Highly energetic individual with the ability to deliver results under pressure.
Candidates should enclose up to date CV’s giving among other things, details of day time contacts, names and contacts of three referees, copies of relevant certificates and testimonials so as to reach the office of the Chief Executive Officer on the contact below not later than 24th February, 2012.

‘‘HELB is an equal opportunity employer”

Working with you to finance higher education now and in the future’

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