Directorate: Commercial Services
Position: Director, Commercial Services
Ref: NCWSC2012-004
Grade: 2
Reporting to: Managing DirectorPosition: Director, Commercial Services
Ref: NCWSC2012-004
Grade: 2
Supervises: Commercial & Billing Manager, Customer Relations Manager
Broad Role: The provide effective leadership and strategy for service delivery, revenue generation and customer satisfaction
Duties and Responsibilities
- Ensure
provision of timely and high quality client services that meets or exceed
their expectations
- Ensure
timely, complete and accurate reading and billing of services and revenue
collection
- Manage
and supervise commercial aspects of the Company’s operations, particularly
as they relate to meter reading, billing customer enrollment
- Develop
short and long-term business strategies and operating plans that reflect
the company’s goals and priorities
- Ensure
the provision of comprehensive commercial information systems, including
up-to-date customer database, to achieve the overall Company customer base
objectives
- Develop
the directorates policies and procedures and actions plans in line with
overall company mission and objectives
- Develop
and implement a modern customer charter service meant to enhance service
delivery to the customers.
Education, Professional Qualifications and Work Experience:
- Bachelor’s
degree in business or related field
- Masters
in Marketing or any relevant field
- Postgraduate
Diploma in Marketing or related field
- At
least 8 years experience, 5 of which must be at a senior management
position.
Required Skills and Competencies:
- Excellent
interpersonal and communication skills
- Computer
literacy and proficiency with standard office computer applications.
- Ability
to work under pressure and meet deadlines
- A good
understanding of complexities in developing systems for customer
identification, billing, and motivating them to cooperate with staff in
meter reading and revenue collection is necessary for this job.
The Manager
Human Capital Advisory Services
The Kenya Institute of Management
P.O Box 43706 00100,
Nairobi Kenya
or dropped at
The Kenya Institute of management
2nd floor, Luther Plaza
Uhuru Highway/Nyerere Rd Roundabout
Only short listed candidates will be contacted.
Canvassing will lead to automatic disqualification.
Nairobi City Water & Sewerage Company (NCWSC) is an equal opportunity employer.