Deloitte is
implementing a supply chain strengthening program in Kenya that involves
enhancing and developing people, process, and technology.
We currently have an exciting opportunity for a Customer Service Officer to help in strengthening the organisation’s customer service processes.
The Customer Service Officer based in Nairobi, Kenya will serve as a team member responsible for strengthening customer service processes within a medical supplies agency.
The Customer Service Officer will support the Supply Chain Lead, and the team
to successfully execute all activities related to strengthening customer
management business processes. This project is fast-paced, dynamic and
demanding. Candidates should be able to perform under pressure and be
proactive.We currently have an exciting opportunity for a Customer Service Officer to help in strengthening the organisation’s customer service processes.
The Customer Service Officer based in Nairobi, Kenya will serve as a team member responsible for strengthening customer service processes within a medical supplies agency.
Key duties include:
- Perform
process reviews, identify and implement improvement opportunities to
strengthen medical supplies demand analysis, customer order and complaints
management processes
- Develop
detailed documentation of processes, activities, tasks, roles &
responsibilities, and software requirements
- Develop
training material on Customer Service policies, processes, and procedures
- Support
Supply Chain Lead and other supply chain advisors during engagement with
stakeholders to strengthen customer service as an integrated part of the
supply chain strengthening
Required qualifications include:
- Subject
matter expertise and experience in customer service including demand
analysis, forecasting, customer order and complaints management
- Knowledge
and experience in developing process flow diagrams using tools such as
Visio
- Development
of standard operating procedures and organizational policies and tools
- Team
player
- Advanced
skills in writing and communication.
- Minimum
five years experience and proven track record in customer service
optimisation, preferably with health supply chains
- Experience
in an ERP implementation is desirable
- Masters
degree in related field is required
- Candidate
must be proactive and be able to seek information, evaluate processes,
provide concise recommendations and implement solutions in a fast-paced
setting
- Strong
experience in technical writing and communication is an added advantage
Interested persons should submit a CV and cover letter in Microsoft Word format within 10 days of this publication to info@kspkenya.com. Subject line of: “Customer Service Officer”.
Only shortlisted candidates will be contacted.