Position: Customer Care Representatives - Part Time (Weekends only)
Location: Nairobi
Our client, an International BPO firm with Head Office in Australia, is looking for Customer Service Representatives for their Call Centre in Nairobi. We are looking for candidates with outstanding communication skills, both written and verbal.
Key ResponsibilitiesLocation: Nairobi
Our client, an International BPO firm with Head Office in Australia, is looking for Customer Service Representatives for their Call Centre in Nairobi. We are looking for candidates with outstanding communication skills, both written and verbal.
- Screening
and moderating user submitted content, answering support requests and
performing support functions.
- Moderating
and screening written user content on Profiles
- Moderating
and screening user submitted photos
- Answering
Online Help Requests
- Answering
telephone support requests
- Processing
Testimonials (depending on language)
- Various
support tasks
Key Skills and competences
- Internet
literate
- A
passion for Customer Service
- Fluent
in English and knowledge of any foreign language is an added advantage
- Candidates
willing to work on a 24 hour shift system
- Ability
to respond promptly to customer inquiries
- Ability
to handle and resolve customer complaints
- Ability
to multitask and take up more workload when required
- Outstanding
language skills (grammatically correct, can express things clearly)
- Ability
to work with multiple tabs and multiple browsers efficiently in a web
browser based support system (speed and accuracy are important)
- Very
good work ethic (reliable, motivated, professional)
- Must be
aged below 30 yrs
To apply, send your CV only to vacancies@flexi-personnel.com by Wednesday 29th February 2012.
Only continuing students should apply.
Kindly indicate the position applied for as well as the minimum daily wage expectation on the subject line.