Here’s your opportunity to kick-off an exciting career
We are looking for suitably qualified candidates to fill the open positions within Passive Infrastructure based in Nairobi, Kenya.
Network Operations Centre (NOC)
1. Manager Operations - Network Operations Centre (NOC)
Reporting to: Head - Network Operations Centre
Job purpose
We are looking for suitably qualified candidates to fill the open positions within Passive Infrastructure based in Nairobi, Kenya.
Network Operations Centre (NOC)
1. Manager Operations - Network Operations Centre (NOC)
Reporting to: Head - Network Operations Centre
Job purpose
- Responsible
for capturing and flashing of incidence reports and disaster management.
- Responsible
for reviewing the No of communicating Sites, Failure and Closure.
- Drive
performance monitoring of NOC operators.
- Responsible
for reduction of MTTR Customer wise/ Country wise.
- In
charge of proactive monitoring of severe alarms.
Qualifications
- Minimum
of Bachelors degree (Electronics & Communication).
- 6—
8 years working experience in Network function with at least last 2 years
experience in handling passive telecom Infrastructure.
- Knowledge
of English (Written and Spoken), a must. French will be additional advantage.
- Committed
to deliver value for money and satisfaction to customer in compliance to
SLA and always eager to help customer by providing solution based on
customer requirement and needs.
- Continuous
enhancement in the NOC process and procedures to the NOC associates and
Operation Country team.
- Demonstrate
NOC functions, process awareness, adherence and roles to the NOC
associates.
- Impart
service delivery excellence, adoption and implement process and
procedures, as per requirement.
2. Assistant Manager Operations - Network Operating Centre (NOC)
Reporting to: Head - Network Operating Centre (NOC)
Job purpose
Reporting to: Head - Network Operating Centre (NOC)
Job purpose
- In
charge of reporting, recording outages and resolution at central helpdesk
NOC in 24 x 7 environments.
- In
charge of shift management.
- Responsible
for performance monitoring of NOC operators.
- Responsible
for No of Sites Reporting to NOC for all alarms.
- In
charge of No of TT closure along with RCA.
Qualifications
- Minimum
Bachelor degree (Electronics & Communications).
- 4-
6 years working experience in Network function with at least last 2 years
experience in handling passive telecom Infrastructure.
- Knowledge
of English (Written and Spoken), a must. French will be additional
advantage.
- Committed
to deliver value for money and satisfaction to customer in compliance to
SLA and always eager to help customer by providing solution based on
customer requirement and needs.
- Continuous
enhancement in the NOC process and procedures to the NOC associates and
Operation Country team.
- Demonstrate
NOC functions, process awareness, adherence and roles to the NOC
associates.
- Impart
service delivery excellence, adoption and implement process and
procedures, as per requirement.
3. Assistant Manager IT Development - Network Operation Centre
Reporting to: Head - Network Operations Centre
Job purpose
Reporting to: Head - Network Operations Centre
Job purpose
- Responsible
for Training to Operation Countries for various applications like TSRM,
Netcool, SM portal, alarm history.
- In
charge of development of report using high end database procedures.
- Responsible
for Tower Site Employee Updation—Correct Mapping of Field Repair
Technicians, CI and ZOM in TSRM.
- Responsible
for Operation Support Reports & Service Credit Reports Creation.
Qualifications
- Minimum
Bachelor degree (Electronics & Communications).
- 4—6
years in Telecom industry with at least last 1 year experience in handling
passive telecom Infrastructure.
- Excellent
Knowledge of Java, Web Designing, Oracle, JEEE, Windows server.
- Knowledge
of English (Written and Spoken), a must. French will be additional
advantage.
- Committed
to deliver value for money and satisfaction to customer in compliance to
SLA and always eager to help customer by providing solution based on
customer requirement and needs.
- Continuous
enhancement in the NOC process and procedures to the NOC associates and
Operation Country team.
- Demonstrate
NOC functions, process awareness, adherence, and roles to the NOC.
4. Assistant Manager MIS - Network Operations Centre
Reporting to: Head - Network Operations Centre
Job purpose
Reporting to: Head - Network Operations Centre
Job purpose
- Manage
uptime report to all stake holders including other Operators on daily
basis on all reporting Operation Countries.
- In
charge of circulation of Operation Support Report, Energy Reports plus
Energy Bill on daily basis to all Operation Countries.
- Responsible
for handling any discrepancies or queries from Customer (Circes) in
Reports.
- Coordinating
with Operation Country Operations Manager to resolve the outage related
issue in reports for signoff and service penalty purpose.
- Manage
reports which help to increase uptime and decrease service level penalty.
- Responsible
for performance monitoring of NOC Engineers.
Qualifications
- Minimum
Bachelor degree (Electrical & Communications).
- 4
- 6 years working experience in a large telecoms operator with at least 2
years experience in handling passive telecom Infrastructure.
- Excellent
Knowledge of Excel, a must.
- Knowledge
of English (Written and Spoken), a must. French will be additional
advantage.
- Continuous
enhancement in the NOC process and procedures to the NOC associates and
Operation Country team.
- Demonstrate
NOC functions, process awareness, adherence and roles to the NOC
associates.
- Impart
service delivery excellence, adoption and implement process and procedures
as per requirement.
5. Engineer MIS - Network Operating Centre
Reporting to: Assistant Manager MIS - Network Operations Centre
Job purpose
Reporting to: Assistant Manager MIS - Network Operations Centre
Job purpose
- Responsible
for circulation of uptime report to all stake holders including other
Operators on daily basis on all reporting Operations Countries.
- Responsible
for circulation of Energy Reports plus Energy Bill on daily basis to all
Opcos.
- Coordinating
with Operations Countries Operations Manager to resolve the outage related
issue in reports for signoff and service penalty purpose.
- Drive
Quality Check of Reports to maintain high level of Accuracy.
Qualifications
- Minimum
Bachelor degree (Electronics & Communications).
- 2
-4 years working experience in a Network function with at least last 1
year experience in handling passive telecom Infrastructure.
- Excellent
Knowledge of Excel, a must.
- Knowledge
of English (Written and Spoken), a must. French will be additional
advantage.
- Committed
to deliver value for money and satisfaction to customer in compliance to
SLA and always eager to help customer by providing solution based on
customer requirement and needs.
- Continuous
enhancement in the NOC process and procedures to the NOC associates and
Operation Country team.
- Demonstrate
NOC functions, process awareness, adherence and roles to the NOC
associates.
- Impart
service delivery excellence, adoption and implement process and procedures
as per requirement.
6. Manager Projects - Network Operating Centre (NOC)
Reporting to: Head - Network Operating Centre (NOC)
Job purpose
Reporting to: Head - Network Operating Centre (NOC)
Job purpose
- Ensure
new RFIs shared or single sites are integrated with NOC either by NMS or
IPMS by issuing token from NOC by Project Operator.
- Supporting
Vendor in correcting the sites where ticket is logged by the O&M team
in Call Centre of Vendor.
- Responsible
for sharing daily dashboard with all the Operations Countries team on
daily basis.
- Issuing
New Sims to all Operations Countries after verifying the site list.
Responsible for creation of P0 by SCM and delivery of Sims by Airtel.
- Tracking
sites where EB is disconnected and reconnected, with the reasons for the
disconnection and the time taken for reconnection.
- Responsible
for continuous enhancement in the NOC process and procedures to the NOC
project associates and Operations Country team.
Qualifications
- Minimum
Bachelor degree (Electronics & Communications).
- 5
to 8 years working experience in Network Function with at least last 2
years experience in handling passive telecom Infrastructure.
- Knowledge
of English (Written and Spoken), a must. French will be additional
advantage.
- Committed
to deliver value for money and satisfaction to customer in compliance to
SLA and always eager to help customer by providing solution based on
customer requirement and needs.
- Continuous
enhancement in the NOC process and procedures to the NOC associates and
Operation Country team.
- Demonstrate
NOC functions, process awareness, adherence and roles to the NOC
associates,
- Impart
service delivery excellence, adoption and implement process and procedures
as per requirement.
7. Engineer Projects - Network Operating Centre (NOC)
Reporting to: Manager Projects - Network Operating Centre (NOC)
Job purpose
Reporting to: Manager Projects - Network Operating Centre (NOC)
Job purpose
- Drive
Site ID updation for all Operation Countries.
- Supporting
Vendor in correcting the sites where ticket is logged by the O&M team
in Call Centre of Vendor.
- Systematic
tracking of owner issues and sharing with Estate Manager in HO for timely
resolution.
- Tracking
sites where EB is disconnected and reconnected, with the reasons for the
disconnection and the time taken for reconnection.
- Tracking
Rental DG which is hired in Opco in case main DG has gone faulty.
- Responsible
for sharing daily dashboard with all the Operation Countries team on daily
basis.
Qualifications
- Minimum
Bachelor degree (Electronics & Communications).
- 2
- 4 years working experience in a Network Function with at least last
lyear experience in handling passive telecom Infrastructure.
- Knowledge
of English (Written and Spoken), a must. French will be additional
advantage.
- Committed
to deliver value for money and satisfaction to customer in compliance to
SlA and always eager to help customer by providing solution based on
customer requirement and needs.
- Continuous
enhancement in the NOC process and procedures to the NOC associates and
Operation Country team.
- Demonstrate
NOC functions, process awareness, adherence and roles to the NOC
associates.
- Impart
service delivery excellence, adoption and implement process and procedures
as per requirement.
8. Engineer IT Development - Network Operating Centre
Reporting to: Assistant Manager IT Development - Network Operating Centre
Job purpose
Reporting to: Assistant Manager IT Development - Network Operating Centre
Job purpose
- Provide
Training to Operation Countries for Various applications like TSRM,
Netcool, SM portal, alarm history.
- Development
of report using high end database procedures.
- Ensure
implementation of new reports for futures perspectives.
- Systematic
Tower Site Employee Updation—Correct Mapping of Field Repair Technicians,
CI and ZOM in TSRM.
- Manage
Operation Support Reports & Service Credit Reports Creation.
- Manage
analysis purpose reports.
Qualifications
- Minimum
Bachelor degree in Computer Science.
- 2
to 4 years working experience in Network Function with at least 1 year
experience in handling passive telecom Infrastructure.
- Excellent
Knowledge of Java, Web Designing, Oracle, iEEE, Windows server.
- Knowledge
of English (Written and Spoken), a must. French wilt be additional
advantage.
- Committed
to deliver value for money and satisfaction to customer in compliance to
SlA and always eager to help customer by providing solution based on
customer requirement and needs.
- Continuous
enhancement in the NOC process and procedures to the NOC associates and
Operation Country team.
- Demonstrate
NOC functions, process awareness, adherence and roles to the NOC
associates.
- Impart
service delivery excellence, adoption and implement process and procedures
as per requirement.
9. Engineer Operations - Network Operations Centre
Reporting to: Assistant Manager Operations - Network Operations Centre
Job purpose
Reporting to: Assistant Manager Operations - Network Operations Centre
Job purpose
- Capture
and flash incidence reports and disaster management for taking timely
steps to minimize impact.
- Proactively
monitor severe alarms.
- Review
No of communicating Sites, Failure and Closure.
- Manage
Country wise/ Customer wise No of customer reporting NOC.
Qualifications
- Minimum
Bachelor degree (Electronics & Communications).
- 2
to 4 years working experience in Network Function with at least last 1
year experience in handling passive telecom Infrastructure.
- Knowledge
of English (Written and Spoken), a must. French wilt be additional
advantage.
- Committed
to deliver value for money and satisfaction to customer in compliance to
SLA and always eager to help customer by providing solution based on
customer requirement and needs.
- Continuous
enhancement in the NOC process and procedures to the NOC associates and
Operation Country team.
- Demonstrate
NOC functions, process awareness, adherence and roles to the NOC
associates.
- Impart
service delivery excellence, adoption and implement process and
procedures, as per requirement.
Interested applicants should send their detailed CVs and application letters (Quoting the Job Reference Number) to Hr.Hq@airtel.com by 5th February 2012.
Applications should be addressed to Talent Acquisition Manager - Airtel Africa.
Exposure to working at a Head office of a multi country operation and ability to manage large team of people in a complex & multi-cultural environments is an added advantage.
Only shortlisted candidates will be contacted.
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