Customer
Service Representatives
Location: Nairobi
Language: Tanzanian Swahili
Our client, a BPO firm located in Nairobi, is looking for Customer Service Representatives for their Call Centre.
We are looking for candidates with outstanding communication skills, both written and verbal in the above mentioned language.
Key responsibilities
Location: Nairobi
Language: Tanzanian Swahili
Our client, a BPO firm located in Nairobi, is looking for Customer Service Representatives for their Call Centre.
We are looking for candidates with outstanding communication skills, both written and verbal in the above mentioned language.
Key responsibilities
- Screening
and moderating user submitted content, answering support requests and
performing support functions.
- Moderating
and screening written user content on Profiles
- Moderating
and screening user submitted photos
- Answering
Online Help Requests
- Answering
telephone support requests
- Processing
Testimonials
- Various
support tasks
Key Skills and competences
- Internet
literate
- A
passion for Customer Service
- Ability
to respond promptly to customer inquiries
- Ability
to handle and resolve customer complaints
- Ability
to multitask and take up more workload when required
- Outstanding
Tanzanian Swahili language skills (both oral and written)
- Ability
to work in multiple tabs and multiple browsers efficiently in a web
browser based support system (speed and accuracy are important)
- Very
good work ethic (reliable, motivated, professional individuals)
Kindly indicate the position applied for as well as the minimum salary expectation on the subject line.
You can now click on this link www.thekenyanpost.com to get the latest news in politics, entertainment, african, international, reports, jobs and careers, features, forum, opinions and expert advice