Job Title: Tour
Manager
Company Profile:
Our client, one of the major inbound tour operators in South Africa and Eastern Africa Seeks highly qualified and experienced individuals for the positions below.
Main Responsibilities
Company Profile:
Our client, one of the major inbound tour operators in South Africa and Eastern Africa Seeks highly qualified and experienced individuals for the positions below.
Main Responsibilities
- To
manage a team of 5 tour consultants & agent of reservations
- Dispatching
the quotes to clients.
- Following
up to ensure that responses are send by tour consultants on time and
accurately, Helping tour consultants to solve problems
- Performing
final check of the FIT’s files, organising and adjusting the work load of
the tour consultants ( to be involved in their in box follow up )
- Planning
the peak/high and low season work load by following the files closely,
using the Cie procedures.
- To
follow the Cie procedures and control that the team does it also.
- To
handle personally sensitive requests (the person will quote and book up
market requests and any specific request).
- To
keep a good and professional relationship with existing clients
(agent/tour operator) & suppliers.
- To
create and develop good relation with new and potential clients
(agent/tour operator) & suppliers.
- To
keep the data base of suppliers for the FIT’s updated and lively: new
hotels, new activities, list of prices, offers ….
- To
work in team with the other departments: accounts, transport and series.
- To
be on duty for clients calls ( on rotation )
- To
check guides planning for the FIT’s files.
Required Qualifications, Knowledge and Skills
- Must
be French speaking - must be fluent, able to have professional discussion
with French clients
- 5
years experience in a similar position.
- Experience
on the French market and any overseas markets (Prior experience in
handling German/Japanese market is an added advantage).
- Excellent
knowledge of Kenya and Tanzania as a touristic destination
- Relevant
Academic/educational qualification
- Must
be Result orientated
- Should
be Commercial - daily contact with professional of the tourism industry,
the person needs a strong commercial attitude to be able to gain new
clients, keep the existing ones by building an excellent relationship.
Kindly also mention your current/ last salary and benefits.
Only shortlisted candidates will be contacted.
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