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Technical Coordinator Job in Nairobi Kenya

Technical Coordinator

Location:
 Nairobi

Our client, a leading high-tech security provider in East Africa with its corporate headquarters in Nairobi is looking for a qualified and experienced individual to fill a position of Technical Coordinator.

The successful candidate will be responsible for coordinating between clients, technical team and other departments.

Key Responsibilities

  • Prepare installation schedule from equipment picking, slips received and communicate expected start date to the Sales team.
  • Communicate any changes in the scheduled dated to the Sales team and the Client.
  • Make appointments with the clients on behalf of the technical Supervisors.
  • Keep client informed on progress of installation and any changes in the schedule during the Installation process.
  • Collect Job cards from the Technical Supervisors and update into the Evolution system.
  • Ensure Technical Teams report on site in time and carry out the installation work within the quoted time.
  • Ensure all complains related to technical department are updated within 24 hours and effectively closed within 48 hours.
  • Liaise with clients on all technical issues including complains and communicate to the concerned personnel.
  • Ensure close inter-departmental co-ordination on technical related issues.
  • Forward weekly lists of the service, maintenance and Installations done to the Customer Care Manager for client feedback.
  • Ensure for all jobs Handing over documentation is signed by Client, and forward to Finance department for Invoicing.
  • Prepare quotations for upgrades and follow up with clients.
  • Daily data entry and generation of reports from the Evolution.
Qualifications
  • Diploma in Business Administration and Management
  • 2 years experience.
  • Results oriented individual willing to work long hours
  • Have good communication skills
  • Some technical background will be an added advantage
To apply, send your CV only to recruit@flexi-personnel.com before Wednesday 7th December 2011. 

Clearly indicate the position applied for and the minimum salary expectation on the subject line.
 


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