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Services Supervisor Job in Kenya

Computech, one of the leading homegrown IT solutions provider in EA region, seeks to recruit a Services Supervisor for one of its outsourced service contracts.

The successful candidate will be responsible for operation management and effective use of resources available within the scope of the contract.

The candidate will manage a team of service desk / support engineers providing first level office automation services to the organization’s client base and will be responsible for meeting the customer’s service requirements.

Key responsibilities:
  • Providing first level office automation support: - Desktops, Laptops, Printers, Smart phones and business applications used within the organization.
  • Liaising with supervisors, team leaders and third parties to gather information and resolve issues;
  • Monitoring contract KPIs to improve quality, minimise errors and track performance.
  • Work closely with the client ICT department on co-ordination and implementation of scheduled changes/ new projects.
  • Work with the client’s ICT management to develop performance measurement framework and facilitate feedback system for team members.
  • Prepare reports for management and performance review meetings.
Qualifications and Experience:

Candidates need to show evidence of the following:
  • Bachelor’s degree in a relevant field
  • 5 - 8 yrs working experience in provision of ICT support services, with at least 3 yrs in a management position.
  • High level technical HP hardware, CISCO knowledge, administrative, and advanced end user understanding of business application environments, preferably Microsoft, Lotus Notes, Citrix.
  • Certifications in MCSE/ MCTIP, HP ASP, CCNA or CCNP will be an added advantage.
  • Knowledge of ITIL methodologies and ITIL framework in an operational support environment, including service desk, incident management, change control process and problem management
  • Self motivated, communication and problem-solving skills
  • Good presentation and a polite, tactful and friendly character with a genuine interest and strong focus towards customer service
  • Good team management, development and leadership skills with the ability to supervise and motivate staff
Please send your detailed CV to hr@computechlimited.com, clearly indicating the position on the subject line, not later than 9th December 2011.


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