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ICT Services Delivery Manager Job Vacancy

Job Purpose: To provide secure, reliable, resilient and efficient ICT services that will provide users with tools that will enhance productivity throughout Kenya Airports Authority and the Stakeholders.

Background and Scope: To work very closely with business system owners and users to ensure that business solutions implemented meet or exceed internal customer requirements, and that improvements are continuously identified and implemented

Main Responsibilities
  • Develop ICT Services Delivery Policies and standards and ensure they are fully implemented

  • Ensure that all user systems are secure and data integrity is maintained all the time
  • To review and recommend on infrastructure and systems upgrades in line with changing business and technology needs
  • To ensure that systems are supported as per service level agreements with users
  • Provide the Authority and other authorized users with a secure and reliable working desktop environment that will enhance productivity throughout the company
  • Ensure provision of timely and accessible responsive service/help desk that supports the ICT users
  • Build, maintain and regularly test ICT Business Continuity Plan and implement necessary Disaster Recovery policies and procedures and site that would enable the Authority Operations to run in case of a disaster
  • Undertakes research in conjunction with the ICT Services Development Manager to get and evaluate new products to ensure the Authority continues to take leverage of Technology developments in the Industry
  • Maintains an up to date inventory for the entire Authority’s ICT asset portfolio for effective planning
  • Develop the ICT Services Delivery budget and control the cost centre
  • Provides leadership to the ICT Services Delivery team
  • Ensures the effective implementation and maintenance of KAA Quality Management System
  • Any other duties as assigned from time to time
Qualifications and Experience:
  • University degree in IT or related field
  • MSCE, CCNA or similar Certification
  • UNIX/Windows -knowledge and application
  • Minimum of 5 years experience in a busy ICT environment with at least 2 years as a service delivery leader.
Applicants are expected to be of “High Integrity and no criminal record”

How to apply

Interested candidates are required to submit an application letter, curriculum vitae and copies of certificates and other testimonials on or before 16th December 2011 to the address below quoting reference on the envelop HRD/SDM/DEC/2011

Please note that canvassing will lead to automatic disqualification

The Managing Director
Kenya Airports Authority
P.O. Box 19001-00501

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