Job Title: Client
Service Director
Company Profile:
Our Client is one of the first promotions and merchandising company in the region and has since evolved into most sought-after marketing services team. Their Services offered include Trade marketing, Field marketing and Brand Activations.
Using relevant trade and consumer insights, they develop and implement compelling propositions that positively influence point of purchase drivers that enhance brand-consumer connections.
To achieve this, they hire only the most competent people and give them the
best training possible in trade marketing. They then equip them with the latest
technology and systems and set them loose on the target audiences.Company Profile:
Our Client is one of the first promotions and merchandising company in the region and has since evolved into most sought-after marketing services team. Their Services offered include Trade marketing, Field marketing and Brand Activations.
Using relevant trade and consumer insights, they develop and implement compelling propositions that positively influence point of purchase drivers that enhance brand-consumer connections.
Reports to: Managing Director
Main Purpose of the Job
Responsible for driving implementation of agency’s strategy to grow turnover and profitability through managing client relationships, determining best business strategies and implementing them.
Main Responsibilities
- Managing
internal company resources including people, systems and finances
- Analysing
and understanding client businesses and providing solutions
- Maintaining
strategic partnerships with clients through regular and pro-active contact
- Allocating
people, financial and other resources to client projects
- Designing,
driving and executing the clients service delivery strategy
- Accounting
for business performance, client retention and client satisfaction levels
on a regular basis
- Conducting
industry and market place research and using the information as a
strategic input in advising the company
- Building
strong teams through offering leadership, guidance, training, regular
reviews and coaching
- Addressing
queries from clients
- Writing
and reviewing proposals, reports and other communications from client
service teams before they are sent out to clients
- Working
together with the Head of Operations to ensure efficient and effective
execution of clients’ projects
- Assessing
and advising company’s management on client related issues
- Ensuring
compliance to company policies and systems
- Preparing
and sharing project status updates (for use internally and externally)
- Writing
client reports and presentation
- Arranging
and attending client meetings and following each meeting with a client
contact report
- Ensuring
timely payment for all clients work
- Sending
customer satisfaction questionnaires to clients and making follow ups for
the report
- Researching
new business leads and pitching for new business
- Monitoring
and analysing the industry and competitive activities related to our
agency operations and our clients
- Any
other adhoc duties/tasks that may be assigned to you by the company from
time to time
Required Qualifications, Skills and Knowledge
- Bachelor’s
Degree in Marketing/social sciences
- Professional
qualification in marketing preferably CIM
- Proficiency
in computers
- Good
analytical skills
- Excellent
interpersonal skills
- Team
building
- Good
organisation
- Good
computer skills
- At
least 7 years’ experience in Marketing or brand management from a
reputable company Experience in below the line operations preferably brand
activations, field marketing and sales operations particularly in FMCG.
Kindly also mention your current/ last salary and benefits.
Only shortlisted candidates will be contacted
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