Position: Technical
Manager
Department: Technical
Supervised: Operations Manager/Director
Industry: IT
Role Objective/Summary
To Plan, organize, direct, control and evaluate the operations of the technical department.
To ensure installation and maintenance of computer hardware, software and
networks, and ensure the identified technical problems are solved within the
department, in other departments and for clients.Department: Technical
Supervised: Operations Manager/Director
Industry: IT
Role Objective/Summary
To Plan, organize, direct, control and evaluate the operations of the technical department.
Duties and Responsibilities:
Key duties:
- Maintain
log / list of all required repairs and maintenance jobs.
- Ensure
all jobs booked in are done to customer satisfaction to avoid repeat jobs.
- Input
and maintain IP addresses.
- Advise
staff of security breach and/or change in password or security status.
- Ensure
proper and timely installation and administration of computer hardware,
software and networks.
- Provide
network accounts and passwords as required
- Send
requests to the Accounts department about purchase of equipment or spare
parts for repair and maintenance jobs.
- Train
new staff and orient them into the department’s operations.
- Assign
and review the work of the Technical engineers and help desk assistant.
- Manage
the company’s local area network; direct the network, and its related
computing environment, including hardware, systems software, applications
software, and all other computer-related configurations
Software
- Ensure
software is available to appropriate users
- Supervise
Installation and testing of new software
- Ensuring
the anti-virus software is installed, properly configured, regularly
updated and working properly on all PC and client stations
- Maintaining
servers and network hardware
Hardware
- Setting
up hardware, diagnosing and troubleshooting hardware failures
- Checking
new computer equipment and installing as expected
- Ensure
timely repair and maintenance of computer peripheral equipment e.g.
printers, scanners, projectors, fax machines
- Providing
technical support for hardware and software issues in the office
- Setting
up and maintaining backup system for file servers and in-office desktop
computers
Network Management
- Ensuring
the network back up logs where appropriate
- Ensure
routine network maintenance tasks are carried out
- Setting
up, maintaining and removing user network accounts where necessary
General
- Advice
customers on best practices in maintaining their machines in good working
conditions.
- Any
duties as assigned by the management.
Qualification
- A
bachelor degree in Information Technology
- A
minimum of 4 years experience in a similar position dealing with corporate
cliental
- Strong
interpersonal skills, ability to work with diverse groups
- Must
be able to effectively handle stressful situations
- Work
with minimum supervision
- Attention
to detail and accuracy
- Analytical
skills
- High
levels of professionalism, enthusiasm and a ‘can do’ attitude
- Ability
to prioritize and work with a sense of urgency
Indicate on the subject line TECHNICAL MANAGER.
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