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Technical Manager Career in Kenya

Technical Manager

Reports to: Operations Manager/Director

Direct reports: Technical Engineers, Help desk assistant

Role Objective/Summary

To Plan, organize, direct, control and evaluate the operations of the technical department.

To ensure installation and maintenance of computer hardware, software and networks, and ensure the identified technical problems are solved within the department, in other departments and for clients.

Duties and Responsibilities:

Key Duties
  • Maintain log / list of all required repairs and maintenance jobs.
  • Ensure all jobs booked in are done to customer satisfaction to avoid repeat jobs.
  • Input and maintain IP addresses.
  • Advise staff of security breach and/or change in password or security status.
  • Ensure proper and timely installation and administration of computer hardware, software and networks.
  • Provide network accounts and passwords as required
  • Send requests to the Accounts department about purchase of equipment or spare parts for repair and maintenance jobs.
  • Train new staff and orient them into the department’s operations.
  • Assign and review the work of the Technical engineers and help desk assistant.
  • Manage the company’s local area network; direct the network, and its related computing environment, including hardware, systems software, applications software, and all other computer-related configurations
Software
  • Ensure software is available to appropriate users
  • Supervise Installation and testing of new software
  • Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and client stations
  • Maintaining servers and network hardware
Hardware
  • Setting up hardware, diagnosing and troubleshooting hardware failures
  • Checking new computer equipment and installing as expected
  • Ensure timely repair and maintenance of computer peripheral equipment e.g. printers, scanners, projectors, fax machines
  • Providing technical support for hardware and software issues in the office
  • Setting up and maintaining backup system for file servers and in-office desktop computers
Network Management
  • Ensuring the network back up logs where appropriate
  • Ensure routine network maintenance tasks are carried out
  • Setting up, maintaining and removing user network accounts where necessary
General
  • Advice customers on best practices in maintaining their machines in good working conditions.
  • Any duties as assigned by the management.
Qualification
  • A bachelor degree in Information Technology
  • A minimum of two years experience in a similar position dealing with corporate cliental
  • Strong interpersonal skills, ability to work with diverse groups
  • Must be able to effectively handle stressful situations
  • Work with minimum supervision
  • Attention to detail and accuracy
  • Analytical skills
  • High levels of professionalism, enthusiasm and a ‘can do’ attitude
  • Ability to prioritize and work with a sense of urgency
If qualified send CV only to jobs@staff-kenya.com indicating the title on the subject line. Do not attach certificates.

Corporate Staffing Services
Suite 3, 13th floor, Development House, Nairobi.
Email: jobs@staff-kenya.com

N.B. We do not charge any fee for interviews and neither for having your CV in our database.
 

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