We are looking for two professions to work in the security and
safety industry as Strategic
Account Managers (SAMs) specifically
in the Banking and Real Estate industry, responsible for all elements of
managing the most complex customer relationships between Senaca Group & its
partners.
The suitable candidate will be responsible for establishing and managing relationships with high numbers of key stakeholders, and orchestrating the deployment of corporate-wide resources with the ultimate objective of providing comprehensive and innovative products, services and solutions to your strategic accounts.
Working closely with Senaca Group colleagues (including Group Corporate
Affairs, Group Marketing Manager and the Sales Teams) it will ultimately be the
SAM's responsibility to ensure that Senaca attains the appropriate
prioritization within the defined strategic accounts thereby maximizing the
benefits that Senaca products and services can secure businesses as well as
maximizing market share / revenue.The suitable candidate will be responsible for establishing and managing relationships with high numbers of key stakeholders, and orchestrating the deployment of corporate-wide resources with the ultimate objective of providing comprehensive and innovative products, services and solutions to your strategic accounts.
Responsibilities:
- Is
responsible for developing business strategies that will continue to
expand the client base of the company within the account
- The
strategic account manager must create and implement both long and short
term sales objectives that will meet the needs of the customer, increase
market share and maximize product servicing.
- Relationship
development and management with key individuals and top decision makers
with Senaca partner firm
- Represents
a knowledgeable, efficient, and professional image of our company to
partner firm by handling business in a respectful and professional
demeanor.
- Requires
a deep understanding of the partner firm business, systems and processes
that touch products and capabilities
- Address
client concerns and ensures the resolution of issues in a timely manner,
with follow-up when appropriate
- Proactively
conducts strategic account reviews with all assigned customers on a
regular basis to review service needs and usage trends
- Conduct
Rate Reviews/Billing disputes and credits with strategic customers upon
request
- Regularly
report on performance to the partner firm, and quantify the value that we
deliver to them
- Looks
for opportunities for organic growth within the partner organization.
- Retains
the account through the development of strong relationships with key
decision makers and users within an organization
Education or Previous Experience:
- Masters
degree in Business Administration or Management will be highly considered.
- Bachelors
degree in any business related discipline and specific to the sector the
applicant will work in
- 3
to 5 years work experience in sales or key account management
- He
or she should have excellent interpersonal communication skills,
persuasive, yet unobtrusive manner is generally necessary for success as
an account manager.
- An
ability to gather client information and analyze industry specific data in
order to create client specific advice is required
All application letters and detailed CVs together with names of three referees, should only be emailed to jackie@senacagroup.com to reach not later than December 16th, 2011.
Please indicate clearly on the subject line the position you are applying for either SAM –Banking or Real Estate
Only short-listed candidates will be contacted.
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