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Solution Manager - LTA (Packet Core) Job Vacancy

We are a leader in the international telecommunications industry and are looking to recruit dynamic, first class professionals to fill the following position in our office in Nairobi, Kenya but working towards our offices across Sub-Saharan Africa.

We offer an excellent working environment, good training prospects and an attractive compensation structure.

Solution Manager - LTA (Packet Core) - 00036251 


Airtel is the 3rd largest globbal mobile operator by subscriber base, with over 210 million subscribers across 19 different markets.

In Ghana, Airtel is challenging the incumbent competitors with a "showcase" 2G /3G network that includes the latest broadband technology, advanced consumer features and a rapid rollout of coverage and capacity.

We are recruiting an experienced Customer Solution Manager to be at forefront in delivering the solutions and products that will make Airtel succeed in its business objectives.

Job Purpose

The Customer Solutions Manager leads the technical interface towards the customer, and is Customer Solutions Responsible in Ericsson's Core 3 organization structure.

In this role, you to take an active role in creating awareness of technology advances, in selling established and new products from the entire Ericsson product portfolio, and in ensuring customer satisfaction with the delivered solution.

Part of the CSM duties will be to support regional design and planning activities in Ghana and other Northwest Region markets.

Job Description
  • Present and offer Ericsson's product portfolios and technical solutions in response to Airtel's needs and in support of their strategies to remain competitive in the telecommunication industry.
  • Design, plan, offer and order the required additional traffic capacity expansion need to support Airtel growth and expansion plans in the region
  • Support and mentor junior CSM in their efforts to fulfil both managed capacity and new sales opportunities
  • Assist the project and rollout team in the deliver of proposed solution deliverables
  • Functionally support a team of remote network planners in their efforts to correctly dimension and design Airtel networks in the region
  • Identify opportunities to improve or add functionality on products and solutions
  • Conduct technical marketing by presenting technical solutions and products to customer
  • Create solutions strategies that optimize the network cost and price. Support development of business cases to justify adoption of new technology.
  • Define, manage and verify solutions in customer projects, including handling and management of third party products and suppliers.
  • Serve as "Solutions Responsible" for new offers, including creation of the network design, preparation of the Bill of Quantity using ECP and VERDI tools, and completion of the Statement of Compliance
  • Establish and maintain key technical relationships within Airtel through formal and informal interactions.
  • Coordinate activities with business unit and regional support organizations. Ensure that they remain informed of customer initiatives and project progress, and that they deliver needed project input.
  • Ensure that the work within the area of responsibility is performed in accordance with: Ericsson Business Processes, goals, policies and directives, Customer requirements, agreements and commitments

Professional / Technical
  • Bachelor's degree or the equivalent in Electronic Engineering with a post grade business qualification MBA or such
  • Minimum 8 years in the Mobile Systems network environment with at least 3 years relevant professional experience in dealing with telecom operators
  • Good knowledge of Ericsson configuration tools such Verdi, ECP, SAP, Ester & Piwin
  • Familiarity with Ericsson work processes and procedures
  • Technical knowledge of the Ericsson portfolio
  1. Switching and routing
  2. Radio base stations
  3. Mobile Data
  4. OSS
  5. Transmission
  6. Support systems
  7. Service Layer Products (MMS, PTT, etc.)
  8. Value Added Services and Charging Systems
  • Strong Design and planning background with the ability to turn traffic profiles and growth figures in to HW and SW Expansions
  • Ability to manage the technical part of a tender
  • Strong verbal and presentation techniques
  • Understanding the Customer's and Ericsson's business case
  • Knowledge of competitor's products, financial strength, solutions, pricing, business methods and customers.
  • Knowledge of country and end user situation regarding existing and future telecommunications systems and potential need of new services
  • Business and financial awareness to ensure understanding of implications of various courses of action on costs and revenues.
  • Ability to convey messages and to share knowledge and experiences in a clear and open manner in the English language
  • Ability to co-operate and interact with colleagues within the team, as well as across the organization
  • Ability to adapt to new challenges, identify and introduce changes in order to meet future requirements
  • Ability to respect, understand and benefit from different cultures.
  • Creative, innovative, analytical, cooperative, pleasant, team-player, self-motivated and possessing a strong commitment to excellence and customer service.
Job: Specialist Sales

Primary Location: KE-110-Nairobi


Job Posting: 27-Oct-11

Unposting Date:

Job Type: Standard

Number of Openings: 1

Interested candidates for roles should apply online at and search jobs by country ‘Kenya’ or 'Nairobi' to be considered for these exciting roles.

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