General Purpose
Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the club to the general public, clients and customers.
Main Job Tasks and Responsibilities
Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the club to the general public, clients and customers.
Main Job Tasks and Responsibilities
- Answer
telephone, screen and direct calls
- Take
and relay messages
- Provide
information to callers
- Greet
persons entering the club
- Direct
persons to correct destination
- Deal
with queries from the clients
- Tidy
and maintain the reception area
Education and Experience
- Diploma
in either front office operations/ office administration/ secretarial
studies required
- At
least a minimum of 2 years working experience
- Knowledge
of administrative and clerical procedures
- Knowledge
of computer applications
- Knowledge
of customer service principles and practices
- Switchboard
skills
Key Competencies
- Verbal
and written communication skills
- Professional
personal presentation
- Customer
service orientation
- Information
management
- Attention
to detail
- Initiative
- Reliability
- Stress
tolerance
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