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IT Officer Job Vacancy in Nairobi, Kenya

Position Title: IT Officer, Nairobi, Kenya 

About Bridge International Academies

Bridge International Academies is a for-profit startup company revolutionizing education across Africa with a unique business model. The company runs a large-scale network of low-cost primary schools in Kenya that significantly outperforms other primary schools in the same areas because of our “school in a box” systems.

Our schools profitably deliver this high-quality education for less than $4 per child per month, which enable the schools to cover all their costs and create a profitable central organization at scale. We have launched 37 schools in Kenya, we will double in size in the next 6 months, and plan to rapidly scale the company to serve more than 1 million students across the continent.

Position Key Responsibilities:
  • Installing and Configuring new IT equipments – Servers, PCs, Laptops, Smart phones, Tablets, Projectors etc
  • Coordinating with head of departments on identifying training needs and training users on a one to one or on a group basis on usage of various IT systems or applications
  • Carrying out preventive maintenance on various IT equipment and software
  • Configuring and troubleshooting network clients
  • Capturing all user requests as they come in via phone or email on the incidents management system and ensuring users get updates on the status and progress of their requests
  • Maintaining all Company critical hardware– Servers, Routers, Switches, Access points, PCs, UPS, Printers, Projectors, Security cameras, and ensuring that IT equipments have latest updates fixes, and service packs installed
  • Liaising with vendors to ensure that company equipment are serviced and maintained as per SLAs and annual schedules.
  • Escalating IT calls (Tickets) to administrators and vendors as necessary
  • Designing and updating IT policies/procedures on security, configurations, tests, patches, etc
  • Perform any other duties as assigned by supervisor
Academic Requirements
  • Bachelor of Science degree in Information Technology or related
  • Two years experience in Technical IT Support
  • Diploma holders with IT Certifications are encouraged to apply
You can apply and view detailed job requisitions on the Careers page at

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