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Engagement Practices Analyst Job in Kenya

We are a leader in the international telecommunications industry and are looking to recruit dynamic, first class professionals to fill the following position in our office in Nairobi, Kenya but working towards our offices across Sub-Saharan Africa.

We offer an excellent working environment, good training prospects and an attractive compensation structure.

Engagement Practices Analyst - 00046833 

Overall purpose of Account EP Analyst:

The overall purpose of the EP Analyst is to reduce the workload and/or to support the EP Business Operations and Development department with specialist knowledge in the area of business analysis, general administration and documentation.

The responsibilities mainly consist of assisting the team members within the EP Business Operations and Development department with analysis of key business metrics, ensuring that all required documentation such as scheduling, progress reporting, document updating etc, required throughout the different facets of the department is provided and archived correctly and completely according to best practice and local policies.

Main Responsibilities:
  • Measure, analyse and report on key Engagement Practice metrics such as Orders Booked, Time Reporting, Organisational Management.
  • Prepare presentation and discussion material for the RSSA EP Leadership Team.
  • Analyse and report on the Sales Funnel and Key Deals.
  • Administer, develop and maintain required administration documentation in assigned task defined areas.
  • Support the Business Readiness Manager in administering NPI (New Product Introduction) and PDM (Priority Deals Matrix) and support activities/ venue/ meetings arrangements.
  • Prepare and monitor the status of documentation to applicable stakeholders, including the creation, updating and reporting of NPI and PDM documents / reports.
  • Support Business Readiness Manager in ensuring that all documentation required, will be collected correctly and completely.
  • Continually monitor and revise the PDM as and when required.
  • Support the Planning & Competence Manager in the administration of the RDM (Resource Development Matrix) together with the Line Managers of the Practices.
  • To prepare accurate and timely reports as requested by the Head of Business Operations & Development.
Main Activities:
  • Creates and maintains the PDM in the document management system (EriDoc), and administration of access control for stakeholders.
  • Creates and maintains the EriColl site for central access to reports and documentation.
  • Creates and maintains all stakeholder and distribution lists.
  • Administers, develops and maintains required administration including meeting preparation and documentation in assigned tasks.
  • Supports the Business Readiness Manager in administering PDM and NPI project activities/ venue/ meetings arrangements.
  • Arrange internal meetings and assist in minute taking and formation of action plans. Write up and distribution to participants.
  • Prepares and monitors the status of the PDM, together with the relevant stakeholders, including but not limited to:
  1. Creation of PDM
  2. Updating of PDM
  3. Reporting of PDM
  4. Tracking of PDM
  5. Updating of NPI
  6. Reporting of NPI
  7. Tracking of NPI
  8. Monthly updating of HRMS data in the RDM
  9. Monthly updating of MORE data in the RDM
  • Prepare accurate and timely reports including progress, process adherence/performance analysis, forecasting, items of concern and proposed corrective actions on a regular basis, in order to assist the Business Operations & Development team in fulfilling specified requirements and objectives.
  • Assist the Business Readiness Manager in identifying new NPI candidates by taking ownership, reporting and responsibility for the RSSA product portfolio candidate list.
  • Analyse monthly time reporting statistics and follow up discrepancies with respective Line Managers.
  • Prepare monthly reporting for EP Leadership Team.
Required Competencies: 

General Competence:
  • Independent, self-motivated, strong initiative, well organized & structured, logical & analytical and able to be a good team player and must have a strong customer focus.
Professional Competence:
  • Good contact network within Ericsson and good understanding of the Ericsson World
  • Ability to apply best practices from other parts of the world to this region.
  • Very good computer literacy.
  • Very good understanding of IS/IT Tools, i.e MS Project, MS Office, EriCOLL and EriDoc.
  • Good understanding and knowledge in the discipline of basic administration.
  • Have working knowledge of corporate policies, procedures and related tools.
  • Have excellent documentation and presentation skills
  • Have excellent communication skills
  • Have excellent planning and scheduling skills
  • Extensive knowledge of MS Excel
Internal Technical Competences:
  • EriDoc
  • Administrative Skills
  • Ericsson Business Processes
  • Engagement Practices Ways of Working
  • EPP / Ericoll
  • Project Planning / Project Management
Business Competence:
  • Extensive knowledge of Business performance metrics
  • Good written and spoken English.
  • Good knowledge about Ericsson Business Processes.
  • Ericsson Product Portfolio Knowledge
Human Competence:
  • Team player and Service Orientated.
  • Dedication and commitment.
  • Driving force and proactive attitude.
  • Excellent internal and external communication skills.
  • Proactive co-operation and interaction with colleagues within the team, as well as across the organization.
  • Encouraging others to identify the most appropriate solutions toward a common goal
  • Being flexible and when necessary able to resolve conflicts according to the situation.
  • Focus on service understanding and delivery.
  • Strong administrative, coordination and multi tasking skills.
  • Fast and unambiguous decision-making.
Additional Information:

The role is of a demanding nature and may require support outside normal office hours and on weekends.

  • Degree in Business Administration or equivalent
  • General administration experience.
Job: Consultant

Primary Location: KE-110-Nairobi

Other Locations:

Schedule: Full-time

Job Posting:

Unposting Date: 08-Nov-11

Job Type: Internship

Number of Openings: 1

Interested candidates for roles should apply online at
 and search jobs by country ‘Kenya’ or 'Nairobi' to be considered for these exciting roles by latest 7th November 2011.

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