Position: Corporate
Account Manager
Department: Sales and Marketing
Supervised by:Operations Manager/Director
Industry: IT
Role Objective/Summary
To consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, build relationships with clients to encourage new and repeat business opportunities.
Duties and Responsibilities:
Department: Sales and Marketing
Supervised by:Operations Manager/Director
Industry: IT
Role Objective/Summary
To consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, build relationships with clients to encourage new and repeat business opportunities.
Duties and Responsibilities:
- Enhance
market coverage in the corporate –customers segment.
- Sell
and service corporate customers requirements in customer’s full range of
products
- Manage
full process of the sales from cold calling, presenting, negotiating and
closing deals
- Process
and manage paperwork and correspondence related to all accounts.
- Ensure
orders are invoiced and processed
- Providing
training to new entrants
- Responsible
for customer relationships and meeting clients’ expectations.
- Provide
regular two-way communication between the client and company, to provide
strong representation and set proper client expectations.
- Understand
company capabilities, products and services, and effectively communicate
all offerings to the client.
- Collect
all outstanding payments with the allocated accounts.
- Regularly
visit accounts regularly to ensure sustenance of a good relationship.
- Ensure
that client issues are dealt with in an efficient manner, informing the
Director of any problems that may arise.
- Any
other duties as assigned by the management.
Qualification
- Minimum
a diploma in Information technology and marketing.
- 2
years experience in handling corporate clients.
- Aggressive
and presentable
- Good
communication skills
- Outgoing
and pleasing personality
- Good
presentation skills
- Good
interpersonal skills
- Good
convincing power
Indicate on the subject line CORPORATE ACCOUNT MANAGER
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