Kisumu Water and Sewerage Company Limited
(KIWASCO), a fast growing Company providing water and sewerage services within
Kisumu is seeking to recruit competent and qualified personnel in the following
positions:
1.0 Network Maintenance Engineer
Duties and Responsibilities:
1.0 Network Maintenance Engineer
Duties and Responsibilities:
- Ensure
preventive and corrective maintenance is undertaken on regular basis
- Provide
guidance and supervision of technical staff in the network maintenance
section
- Supervise
installation, servicing and maintenance of all equipments in the network
- Ensure
that the right quality and quantity of spare parts is maintained at
appropriate levels
- Initiate
planning and budgeting for works in the maintenance operations
- Ensure
new connections are properly installed
- Ensure
distribution reservoirs are properly managed
- And
any other duties that may be assigned from time to time.
Minimum Qualifications and Experience:
- Bachelors
Degree in Civil Engineering
- Registered
Engineer
- 5
years experience in the relevant field with at least two years at
supervisory level
2.0 Customer Care Manager
Duties and Responsibilities:
Duties and Responsibilities:
- Manage
and guide the operations of the customer service and call centre teams
- Put
in place and monitor systems and processes that will enable handling of
all customer service calls/emails.
- Seek
possible solutions to customer problems in line with company policy and
advice customers accordingly.
- Liaise
with other sections/departments in handling customer issues.
- Issue
forms and other related documents appropriately.
- Carry
out regular surveys to monitor customer satisfaction.
- Maintain
comprehensive and up to date data of all complaints and regularly update
on complaints resolution progress.
- And
any other duties that may be assigned from time to time.
Minimum Qualifications and Experience
- Degree
in a business related field
- Diploma
in Public Relations and good interpersonal skills
- 8
years relevant working experience, three of which should be in at
management level
3.0 Incharge Non-Revenue Water
Duties and Responsibilities
Duties and Responsibilities
- Develop
and implement leak reduction strategies.
- Identify
and reduce administrative and technical losses.
- Develop
measures against illegal water consumption.
- Put
in place leak detection processes and control policies.
- Prepare
and implement system rehabilitation and leakage control plans and liaise
with the Network Maintenance team and other relevant teams to ensure
timely detection, repair and replacement of faulty or damaged parts.
- Train
Technical and Security teams on leak detection and management.
- Prepare
relevant reports as required.
- And
any other duties that may be assigned from time to time.
Minimum Qualifications and Experience
- A
Bachelor’s degree in Civil Engineering or a related field.
- Post
graduate training/ qualification in water supply.
- Five
years experience in network maintenance and water loss reduction and in
the use of leak detection devices.
4.0 Pro-Poor Programme Co-ordinator
Duties and Responsibilities:
Duties and Responsibilities:
- In
liaison with the Head of Commercial put in place pro-poor strategies and
ensure effective implementation
- To
oversee the implementation of KIWASCO’s pro-poor programmes in water and
sanitation.
- Design
and implement a monitoring and evaluation systems for all programmes.
- Develop
and maintain effective relationships with donors, partners and relevant
stakeholders.
- To
provide capacity building support and guidance for staff and relevant
partners to facilitate implementation of planned activities
- In
collaboration with Finance Department, track programme/project expenditure
and ensure budgets are followed and relevant procedures followed in the
allocation and use of program funds.
Minimum Qualifications and Experience:
- A
Bachelors degree in Development Studies, Social Work or other related
subject
- 5
years experience working in on community based water, hygiene and
sanitation projects in an NGO/ commercial setting.
- Experience
in proposal writing
5.0 Human Resource Officer
Duties and Responsibilities
Duties and Responsibilities
- Assist
in implementation of HR strategies and policies to support the business
needs.
- Proactively
drive the recruitment and selection process of junior staff and provide
administrative support for the recruitment of senior staff.
- Prepare
and coordinate induction programs for newly recruited employees.
- Maintain
an effective record management system for employees to ensure
confidentiality of official records.
- Manage
payroll administration.
- Prepare
HR reports as required from time to time.
- Any
other duties that may be assigned from time to time.
Minimum Qualifications and Experience
- Bachelors
Degree in Human Resource Management
- Diploma
in Human Resource Management
- Two
years working experience
- Excellent
report writing, interpersonal and communications skills
6.0 Water Network Maintenance Technician
Duties and Responsibilities:
Duties and Responsibilities:
- Provide
direction, guidance and support required to perform network maintenance
duties efficiently and effectively.
- Ensure
that the network maintenance team is provided with the required resources.
- Prepare
work plans and communicate them to the relevant staff in good time for
proper planning.
- Mobilise
team to perform maintenance duties as per schedule and meeting the
required specifications.
- Promote
and support work ethics founded on the principles of mutual respect,
professionalism, integrity and fairness
- And
any other duties that may be assigned from time to time.
Minimum Qualifications and Experience:
- Relevant
KEWI Certification/ Trade test
- O
level Certificate
- 5
years relevant experience
7.0 Leak Detection and Control Technician
Duties and Responsibilities:
Duties and Responsibilities:
- Detect
leaks in commercial and residential locations and carry out repairs as
required.
- Detect
leaks on underground piping and sewer systems.
- Report
leaks to the Network Maintenance Engineer as required and follow up to
ensure that these are repaired in a timely and quality manner.
- Use
relevant maps and documents to locate water and sewer lines.
- And
any other duties that may be assigned from time to time.
Minimum Qualifications and Experience:
- Diploma
in Mechanical Engineering
- O
Level
- Five
years relevant working experience
Zonal Co-ordinators
5 Positions
Duties and Responsibilities:
5 Positions
Duties and Responsibilities:
- Manage
the operation and maintenance of water supply and waste water operations
- Coordinate
revenue generation and collection activities
- Coordinate
rehabilitation and minor pipeline extension
- Coordinate
customer care/public relations
- Prepare
weekly zonal reports.
- Manage
area administrative duties
- Ensure
correct billing and reconciliation of customers accounts
- And
any other duties that may be assigned from time to time.
Minimum Qualifications and Experience:
- Bachelors’
degree in a business related field
- Diploma
in Business related field
- Customer
relations knowledge
- 3
-5 years working experience, 1 of which should have been at a supervisory
level
9.0 Debt Collection Co-ordinator
Duties and Responsibilities:
Duties and Responsibilities:
- Plan
and implement collection strategies and make recommendations on new
techniques of collection to reduce bad debts.
- Ensure
controls and compliance with corporate policies.
- Prepare
bad debt reports and draw these to the attention of the management with
recommendations on actions to take to minimise risk.
- Ensure
debtors’ accounts are managed accurately and effectively.
- Establish
and manage commercial arrangements with third parties for the recovery of
bad debt,
- Issue
demand and reminder letters to customers.
- Prepare
reports on collections and figures of delinquencies to inform management.
- And
any other duties that may be assigned from time to time.
Minimum Qualifications and Experience:
- A
Bachelor’s degree in Accounting or CPA-K, ACCA
- Post
graduate qualification or training in Debt Management, Credit Control or other
related subject
- Knowledge
of debt recovery procedures including legal procedures related to debt
collection.
- Five
years experience in debt control/management, 2 of which should be at a
supervisory level
10.0 Water Kiosk Supervisor
Duties and Responsibilities
Duties and Responsibilities
- Directs
and oversees all the activities of water kiosks to ensure efficient
management of the kiosk operations.
- Work
closely with community representatives and relevant in-house teams to
ensure the timely set-up and take-down of kiosks as required.
- Responsible
for setting and ensuring that hygiene standards are adhered to
- Set
targets and objectives for the teams and monitor and report on these as
required.
- Resolve
operational day to day issues including and problems or queries escalated
by the community representatives and Water Kiosk Operations Assistants.
- Prepare
sales reports as and when required
- And
any other duties that may be assigned from time to time.
Minimum Qualifications and Experience
- A
Bachelor’s degree in Business Studies
- Four
years experience working with communities
Interested candidates to submit their applications with detailed CVs and names of three referees by 30/10/2011 to the:
Managing Director
Kisumu Water and Sewerage Company Limited
P.O. Box 3210 – 40100, Kisumu
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