I have learnt quiet a good lesson in this world
of human resource, as an employer, I offer long hours and modest pay, yet I
have the pick of the litter when it comes to hiring people. The reason is that
I can offer a precious commodity rarely found in business: laughter. People
want to work for us. If you can't make your organization fun, you're going to
struggle to attract and retain quality employees unless you can offer large
salaries and extensive benefits (and those pale in time). People love working
in a relaxed environment and having a job that leaves them smiling.
Most middle managers hire people who are not as
smart or experienced as they are. After all, they don't want anyone to take
their jobs. We take the opposite approach. We hire people who ultimately can
take our jobs, who have the smarts and the passion but just need the
experience. I want to take up the example of auditing firms, you may not be a
fan of them but give it up for PwC, and you have to concede that they are
masters of assembling talent. They are not afraid to hire people intellectually
and artistically more gifted. As a result, they end up with a workforce that is
a combination of these great talents. It is a group of supremely passionate
people that contribute to this perception of the Big among the ‘big four’.
