Job Title: ICT Manager
Department: Logistics
Reports To: Logistics Coordinator
Job summary
Responsible for all aspects of Information and Communication technology planning, management and implementation for Goal Kenya programme.
Included in the job is the development and implementation of policies and procedures and ensuring adherence to all statutory requirements and any industry good practice guidelines in the Nairobi office and all programme locations.
Overall objectives of the position
To ensure the good management, maintenance of the Information technology and
communication resources for the Kenya programme.Department: Logistics
Reports To: Logistics Coordinator
Job summary
Responsible for all aspects of Information and Communication technology planning, management and implementation for Goal Kenya programme.
Included in the job is the development and implementation of policies and procedures and ensuring adherence to all statutory requirements and any industry good practice guidelines in the Nairobi office and all programme locations.
Overall objectives of the position
Duties / Responsibilities
IT Systems support
- Provide
technical assistance on implementation and operation of IT systems.
- Provide
help desk and technical support to users of the Information System.
- Administer
and maintain the Local Area Network hardware and software.
- Administer
the Intranet in the organization.
- Administration
of the wireless Internet/E-mail connectivity.
- Maintain
the anti-virus protection of all IT applications and make staff aware of
the latest virus alerts.
- Repair
and maintain all IT equipment or co-ordinate for external repairs where
necessary.
- All
aspects of data backup and recovery. Ensure backup files are updated
regularly and stored safely.
- Organize
the periodic checks and cleaning of all IT equipment as part of the
preventive maintenance service.
- Setup
and maintain system security, access level privileges and password
protection.
- Implement
the organization’s IT policy
- PDC
and active directory management
- Proxy
implementation and support
- WAN
management and support for inter branch connectivity
- Implement
and support financial systems, SAGE, NAV, etc
- Creation
of user profiles & extension codes for new employees
IT Procurement
- Liaise
with procurement personnel on the purchase of IT equipment as required.
- Keep
abreast of new products and software releases and advice management on new
purchases.
- Prepare
and administer an IT budget for each programme in conjunction with the
Finance department.
- Liaise
with procurement to arrange, negotiate and maintain IT supply and
maintenance frame agreements
- Check
and comment on compliance of procedures in procurement in reference to
suppliers
IT Inventory
- Maintain
an inventory schedule of all IT equipment and software in the office and
field locations.
- Audit
of all IT equipment in the store and advice on the status
- Maintain
a software/hardware register
Training
- Prepare
and administer an IT training budget for the programmes.
- Maintain
a database of local IT training providers and assess appropriate training
courses for Goal staff.
- Carry
out simple, on the job training for staff as required.
- Prepare
an IT briefing for new field and office staff and perform those briefing
as required.
- Identify
and train one IT focal person for each project to support that project
Relocations, upgrades and new Equipment
- Arrange
all aspects of IT relocation, upgrades and installations of new equipment,
including wiring, cabling, location consideration, security, compatibility
and all other practical arrangement.
Report writing
- Prepare
and file incident reports for each incident.
- Prepare
the monthly IT and communications reporting section of the programmes
overall monthly report to head office to be submitted to the log co before
the 5th day (latest) of every month
Communication
PABX and Telephone System support
PABX and Telephone System support
- Management
of the entire voice system.
- Liaise
with contractors for the support and maintenance of all telephone systems
used with the programmes.
- Support
the server based telephone-monitoring system.
- All
other support of mobile and landline communication.
- Management
of voice and data accounts with service providers
- Monitor
communication cost trends and advice management from time to time
Satellite Phones an Rbgan IP Modems
- Install
appropriate software and test satphone/Rbgan equipment for both voice and
data transmission.
- Provide
programme staff with basic training in the installation and use of
satellite communication equipment.
- Liaise
with contractors for the support and maintenance of satellite communication
equipment.
Other Duties
- Supervise
IT support staff.
- Management
of the logistics department in the absence of the logistics co-ordinator
- Ensure
compliance with all statutory requirements and brief key programme staff
on new requirements.
- Ensure
that all software licenses are purchased and maintained.
- Liaise
with other NGO’s regarding current IT issues and concerns.
- Other
duties as may be assigned by your supervisor.
Requirements:
- BSC
in IT/Computer science or any relevant field. A+, N+, MCSE, CCNA
certification an added advantage.
- Minimum
three years experience in computer operations in a relatively busy
environment.
- Excellent
knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT
security and viral protection systems, knowledge of web design, knowledge
of Microsoft Windows network administration.
- Network
systems troubleshooting.
- Hardware
and software troubleshooting.
- Good
communication skills.
- Understanding
of distributed databases.
- Understanding
of packaged accounting operations. (Sage Accounting preferred).
- Flexible
person and ready to work at odd hours.
- Self
motivated.
- Team
player.
- Willingness
to travel
- Shares
knowledge and experience and provides helpful advice to others in the
office.
- Good
supervisory skills
The Human Resources Manager
GOAL Kenya, P.O Box 66242-00800,
Nairobi,
or by email to ict-applications@ke.goal.ie
Please put the job title of the position for which you are applying in the subject line of the email.
The closing date for all applications is Tuesday, 19th October 2011.
Only shortlisted applicants will be contacted and responded to after interviews.
No phone calls.
GOAL is an equal opportunity employer, qualified male and female applicants are encouraged to apply.
You can now click on this link www.kenyanvacancies.com to visit our sister website for more vacancies.
