Our client is a reputable international
insurance company, dealing with property and general insurance looking to engage
four (04) Customer Service Executives to
deliver on customer retention initiatives.
Key Responsibilities:-
Key Responsibilities:-
- Handle
calls within pre-determined service guidelines.
- Maintain
customer experience levels within the quality standards stipulated.
- Update
customer information on the CRM.
- Adhere
to Data Protection policy with regards to confidentiality of customer
details.
- Handle
complaints in a polite and professional manner.
- Understand
and adhere to the escalation process.
- Prepare
daily shift hand-over report
Qualifications, skills and work experience:
- A
degree from a recognised tertiary institution
- Fluent
in the English Language (must be well spoken)
- Good
IT literacy skills
- Excellent
communication skills
- Ability
to multi-task
- Minimum
of six (06) months experience in a similar role
Key competencies and attributes:
- Ability
to handle complaints in a polite; empathetic and professional manner
- Remains
calm when faced with difficulty or angry customers.
- Initiative
to update self on new and current products and/or services, pricing and
promotions
- Ability
to handle busy periods by managing one’s stress levels.
- Maintains
a positive attitude and enthusiasm when faced with routine work
Closing
date: Wednesday, 28th October 2011.
Application process:- www.horizoncontactcenters.com/careers
Application process:- www.horizoncontactcenters.com/careers
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