An excellent opportunity has arisen with an
expanding and progressive organisation based in Nairobi. We are looking for a
bright and confident individual to support an ever growing and successful team.
This is a temporary position for 2 - 3 months.
Managing client communications is the chief responsibility of a Client Service Advisor.
These professionals interact directly with potential, new and existing clients.
They work to provide quality customer service, while increasing the company’s revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant job stressors. However, they employ stress management and coping skills in their daily activities.
A Client Service Advisor usually performs many of the following tasks: Managing client communications is the chief responsibility of a Client Service Advisor.
These professionals interact directly with potential, new and existing clients.
They work to provide quality customer service, while increasing the company’s revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant job stressors. However, they employ stress management and coping skills in their daily activities.
- Handling
enquiries
- Answering
incoming calls
- Offering
customers products and services
- Performing
administrative functions
- Updating
client accounts
- Processing
customer correspondence
- Customer
relationship management
- Sales
& marketing management
- New
business development
- In
depth knowledge of media monitoring solutions
- Management
of advertising and PR solutions
- Project
management
- Financial
management
- Presentation
skills
Description
- Source
for new business for all Reelforge products
- Have
constant client visit and ensure reconciliation of reports between
client/agency and media-houses
- Management
and innovation of analysis products
- Hold
regular meetings on RF products and provide regular feedback on the same.
- Collect
and integrate industry information into client analysis reports and share
the same with team and management
- Have
regular meetings with operations and quality control departments on
delivery and efficiency
- upgrade
ad hoc clients to contract clients
- monitor
competitor activities and give reports to management
- Ensure
clients are invoiced on time and any ad-hoc jobs are paid for.
- Assist
accounts in debt collection and report on outstanding debts
- Handle
client complaints that may arise from time to time within the department
- Invite
clients interested in RF services for orientation sessions and conduct
them
- Prepare
reports and present findings on the results to clients for projects that
you take on.
- Service
all clients that will personally assigned to you( answer to client
queries, requests and follow up on invoicing)
- Maintaining
detailed recordings of client contact sessions
Qualification
- Degree
in Commerce (Marketing Option) or related field.
- Professional
qualification e.g. MSK or CIM – Diploma
Experience
- 2
– 3 years practical experience as a Client Service Advisor
- Experience
in Advertising set up essential
- Proven
history of meeting and exceeding sales goals
Core Competencies
- Knowledge
& Skills
- Behaviour
& Attitude
- Communication
Skills
- Presentation
Skills
- Selling
skills
- Negotiation
Skills
- Digital
Signage Solutions
- Customer
Management
- Basic
Finance
- Customer
Oriented
- Results
oriented
- Team
player
- Business
Ethics
Additional Requirements
Send your application with a detailed CV and a daytime telephone number, so as to reach us by 30th September 2011.
Kindly disclose your current or past salary. Failure to do so may disqualify your application.
Only short listed candidates will be contacted.
How to apply
Click here to apply online
Send your application with a detailed CV and a daytime telephone number, so as to reach us by 30th September 2011.
Kindly disclose your current or past salary. Failure to do so may disqualify your application.
Only short listed candidates will be contacted.
How to apply
Click here to apply online
You can now click on this link www.kenyanvacancies.com to visit our sister website for more vacancies.