Zone Manager
Industry: Security
Location: Nairobi
Our client, a leading security company in Nairobi is looking for a Zone Manager whose key role will be to ensure the highest level of customer service and profitability throughout the assigned Zone.
The Zone Manager will also be expected to oversee a team of assigned security guards while ensuring they deliver high standards of service to designated clients.
Duties and Responsibility
Industry: Security
Location: Nairobi
Our client, a leading security company in Nairobi is looking for a Zone Manager whose key role will be to ensure the highest level of customer service and profitability throughout the assigned Zone.
The Zone Manager will also be expected to oversee a team of assigned security guards while ensuring they deliver high standards of service to designated clients.
Duties and Responsibility
- Ensure employees (mainly security guards) provide excellent
customer service and handle complaints with professionalism
- Conduct orientation, train and coach the management staff in
execution of daily tasks and to maximize sales.
- Secure long term client relationship by maintaining effective
client relations
- Seek new business opportunities coordinate with clients of new business
to secure contracts
- Participate in administering company policies and developing long
range goals and objectives.
- Control effective labor and comply with labor management tools,
systems, policies and procedures
- Review and analyze performance and suggest improvement plans to
Operations Manager
- Follow programme management principles to plan and execute team
activities.
- Review operational reports and records to ensure adherence to
Company policies and procedures.
- Analyze marketing potential of new and existing assignments and
recommend additional sites.
- Ensure that proper channels of communication exist between the
employee in the field and the main office.
- Help solve problems that affect the client service, efficiency, and
productivity.
- Any other tasks as assigned from time to time.
Skills and Competencies:
- Ability to develop and train work force, build relationships and
utilize skills of workforce most appropriately.
- Ability to provide outstanding customer service.
- Ability to maintain a fair, consistent set of standards as they
apply to work force.
- Ability to adjust priorities and manage time wisely in a fast-paced
environment.
- Ability to maintain records and documentation pertaining to work
force.
- Ability to communicate in a clear, concise, understandable manner,
and listen attentively to others and provide instructions to all
employees.
Requirements
- Ability to operate all equipment necessary to perform the job.
Ability to work a full-time schedule including nights, weekends, and holidays.
- Strong interpersonal, communication, organization and
follow-through skills.
- Availability to travel
If you have the skills and competences for this
role, send your CV ONLY to jobs@flexi-personnel.com by Wednesday 31st August
2011.
Only serious candidates need apply You can now click on this link www.kenyanvacancies.com to visit our sister website for more vacancies.
