Position: Trainer
Reporting to: Head of Human Resources
Supervises: None
Position Summary:
The Trainer will be responsible for the preparation, facilitation and assessment of learning and development programmes, with the aim of facilitating the acquisition or improvement of job related skills and competencies.
This will involve participating in the entire learning and development cycle – from needs analysis; programme design; delivery and post-delivery evaluation.
Duties and Responsibilities: Reporting to: Head of Human Resources
Supervises: None
Position Summary:
The Trainer will be responsible for the preparation, facilitation and assessment of learning and development programmes, with the aim of facilitating the acquisition or improvement of job related skills and competencies.
This will involve participating in the entire learning and development cycle – from needs analysis; programme design; delivery and post-delivery evaluation.
The incumbent will be responsible for the following areas:
- Analyse
training needs in consultation with relevant stakeholders
- Design
and implement appropriate programmes taking into consideration the desired
outcome.
- Produce
training material for the programmes.
- Represent
and deliver learning and development initiatives in line with HR strategy
and policies
- Monitor
and analyse Return on Investment (ROI) on learning and development
activities
- Assess,
implement and continuously evaluate training methodologies
- Develop
learning and development reports for statistical and routine decision
making purposes.
- Prepare
weekly, monthly and consolidated annual training reports.
- Maintain
relationships within the industry and tertiary education institutions to
ensure learning and development within Horizon Contact Centers is in line
with local and global trends.
Education and experience:
- A
Bachelor’s degree - holders of a Bachelor’s degree in Education will have
an added advantage
- Training
certification is desirable
- Experience
in designing training evaluation documentation is a pre-requisite
- Knowledge
of appropriate training methodologies for adult learners
- At
least 3 years relevant experience - Contact Center industry experience
will provide an added advantage
- Excellent
knowledge of Microsoft Office
- Excellent
command of the English Language, with a clear accent
- Experience
in content development and curriculum design
- Thorough
understanding of Outcome Based Learning
Key competencies and attributes:
- Passionate
about learning and development
- Ability
to maintain confidentiality of information
- Ability
to provide constructive feedback to mature audience
- Excellent
presentation, facilitation and time management skills
- Excellent
organizational and coaching skills
- Attention
to detail, good numerical skills
- Proactive
and responsive to business needs
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