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Telephone Operator Job Opportunity in Kenya

Job title: Telephone Operator 

Job holder: reports to Shop Manager and Assistant Manager 

Age: 19 – 35years 

Main Responsibilities and Accountabilities 

Handling of calls 
  • Interrupt busy lines if an emergency warrants.
  • Keep records of calls placed and received, and of related toll charges.
  • Observe signal lights on switchboards, and dial or press buttons to make connections.

  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, persontoperson, and emergency calls
  • Update directory information.
  • Record and handle all incoming and outgoing couriers
Customer Service 
  • Listen to customer requests, to answer questions and provide telephone information.
  • Respond to public inquiries
Any other duties upon request 

Key Competencies 
  • Switch board Operation
  • Customer Service
  • Occupational Skills
  • Good Communication skills.
Language skills 
  • Ability to take up roles and responsibilities on proactive basis
Personality Traits 
  • Pleasant
  • Warm
  • Multi task
  • Presentable
Number of years of Experience: 1 year and above 

Preferred Educational Qualification: ‘O’ Levels 

Interested candidates who meet the above minimum requirement s can apply to 

E Mail: recruitment@careerdirections.co.ke or cvs@careerdirections.co.ke 

Only shortlisted candidates shall be contacted 


You can now click on this link www.kenyanvacancies.com to visit our sister website for more vacancies.

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