Job title: Telephone Operator
Job holder: reports to Shop Manager and Assistant Manager
Age: 19 – 35years
Main Responsibilities and Accountabilities
Handling of calls
Job holder: reports to Shop Manager and Assistant Manager
Age: 19 – 35years
Main Responsibilities and Accountabilities
Handling of calls
- Interrupt busy lines if an emergency warrants.
- Keep records of calls placed and received, and of related toll charges.
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person‐to‐person, and emergency calls
- Update directory information.
- Record and handle all incoming and outgoing couriers
Customer Service
- Listen to customer requests, to answer questions and provide telephone information.
- Respond to public inquiries
Any other duties upon request
Key Competencies
Key Competencies
- Switch board Operation
- Customer Service
- Occupational Skills
- Good Communication skills.
Language skills
- Ability to take up roles and responsibilities on proactive basis
Personality Traits
- Pleasant
- Warm
- Multi task
- Presentable
Number of years of Experience: 1 year and above
Preferred Educational Qualification: ‘O’ Levels
Interested candidates who meet the above minimum requirement s can apply to
E Mail: recruitment@careerdirections.co.ke or cvs@careerdirections.co.ke
Only shortlisted candidates shall be contacted
Preferred Educational Qualification: ‘O’ Levels
Interested candidates who meet the above minimum requirement s can apply to
E Mail: recruitment@careerdirections.co.ke or cvs@careerdirections.co.ke
Only shortlisted candidates shall be contacted
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