VTTI operates a network of bulk petroleum
Terminals in eleven countries across five continents. As a result of its
ongoing continued growth, VTTI has expanded its operations to Kenya.
VTTI Kenya is completing its state of the art Terminal in Mombasa and will soon be operational.
Applications are invited from qualified and experienced Kenyan citizens for the following positions at our state of the art Petroleum Terminal in Kipevu, Mombasa:
Order Processor
Location: VTTI, Kenya
Job Description
Receives and processes customers’ orders; ensuring orders are fulfilled and
corresponding invoicing completed. VTTI Kenya is completing its state of the art Terminal in Mombasa and will soon be operational.
Applications are invited from qualified and experienced Kenyan citizens for the following positions at our state of the art Petroleum Terminal in Kipevu, Mombasa:
Order Processor
Location: VTTI, Kenya
Job Description
Organisational Position: Reports to the Customer Service Manager.
Result Areas
Customer order processing
Ensures timely and satisfactory fulfilment of customers’ instructions;
- Applies
approved Standard Operating Procedures in all customer service processes.
- Receives
customer orders, verifies them and creates order entries in Tomcat.
- Communicates
any anomalies that may affect customer orders e.g. inventory or credit
anomalies.
- Liaises
with KRA resident officer for release of loaded truck orders and other
product transfers into and out of the Terminal.
- Provides
timely and accurate feedback to customers and notifies them of unplanned
developments.
- Handles
enquiries from customers and resolves complaints in consultation with
Customer Service Manager.
- Maintains
regular contact with customers, Kenya Revenue Authority (KRA) resident
officer and the operations team to meet customer requirements.
Invoicing
Prepares invoices as required on the basis of pre-formulated customer agreements;
Prepares invoices as required on the basis of pre-formulated customer agreements;
- Checks
accuracy of invoices and submits to the Customer Service Manager for
review and approval.
- Prepares
credit notes and debit notes for approval by the Customer Service Manager
and posts approved transactions into Tomcat.
- Prepares
and sends out monthly invoices and statements for the various services
received including Tank storage, Kenya Pipeline Company (KPC) transfers,
Tank to Tank transfers, Truck loading and other charges.
Documentation and record keeping
Maintains record of all relevant documents for order processing and invoicing;
Maintains record of all relevant documents for order processing and invoicing;
- Product
batch specifications.
- Customer
orders and Invoices.
- KRA
approval documents.
- Terminal
Loading Instructions.
- Terminal
transfer and receipt instructions
- Bills
of Lading.
- Internal
approvals.
Reports, Communications and Social interaction
Maintains daily communication and contact to prepare and fulfil customer orders
Maintains daily communication and contact to prepare and fulfil customer orders
- Internally
with the Customer Service Manager, Shift Supervisors and Stock controller.
- Externally
with customers and KRA resident officer.
- Prepares
reports for review and approval by the Customer Service Manager.
Performance Indicators
- Level
of customer satisfaction.
- Completeness
and accuracy of documentation and records.
- Timeliness
of reports and feedback to customers.
- Effective
resolution of service complaints.
- Accuracy
of reports to customers.
- Achievement
of customer throughput volumes.
- Conformance
to the terms of the service agreements.
- Efficiency
of coordination across customer service, operations and maintenance
departments.
Qualifications & Experience
- University
Graduate.
- Minimum
1 year relevant work experience gained in a comparable job which has
involved regular contact with customers.
Competencies
- Good
communications and negotiating skills.
- Ability
to create and maintain relationships.
- Tactful
and diplomatic.
- Planning
and organisation capability.
- High
level of integrity.
For the above vacancy, kindly send your CV to
hr@mtt.vtti.com
You can now click on this link www.kenyanvacancies.com to visit our sister website for more vacancies.