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Operations Assistant and Desktop Support / Infrastructure Analyst Jobs in Kenya

Operations Assistant 

The incumbent will primarily provide operational support to the Operational team.

Key Responsibilities
  • Ensure that all requisitions are raised in Maximo for both the office and field based teams.
  • Manage documentation and correspondence within the organization.
  • Travel management for operations to remote field locations in North Kenya.
  • Provide administrative support for managements of operational contracts, EHS statistics etc.

  • Support the field teams in remote locations and ensure that their requirements are provided.
  • General administrative support and preparing minutes of operational.
Qualification and Experience 
  • HND/Diploma in Business Administration, logistics or a related field. A degree is an added advantage.
  • At least 3 years experience in a busy operational environment.
  • Proficient experience in MS office packages – PowerPoint, Excel, and Word etc.
  • Ability to communicate and interact professionally with all levels of employees including senior management.
  • Ability to collate statistical data and present the findings clearly and precisely.
  • Excellent organization skills.
  • Awareness and committed of EHS standards.
  • Self driven, positive and enthusiastic as well as a good communicator.
Desktop Support / Infrastructure Analyst 

Key Responsibilities
  • Provide desktop support to users within the Nairobi office and various field locations, in cooperation with the Global Service desk.
  • Analyze system logs and identify potential issues with computer systems.
  • Perform routine audits of systems and software.
  • Apply operating system updates, patches, configuration changes and system performance tuning.
  • Install and configure new hardware and software.
  • Manage data security.
  • Document the configuration of the system.
  • Develop, implement, test, operate and maintain the infrastructure that includes servers, routers, switches, networks, communication systems and storage areas.
  • Develop cost estimates and make recommendations for system development and upgrades to existing systems.
  • Manage backups on a daily basis using Symantec Backup Exec.
  • Manage all field IT and communication systems and ensuring the suitable systems are installed and maintained.
  • Liaise with and manage third party service providers, such as the ISP and Hardware/Service providers.
Qualification and Experience 
  • Microsoft MSCA or 3rd level IT qualification, degree in IT or MIS will be an added advantage.
  • A minimum of 2 years experience working with Windows desktops and servers i.e Windows 2000/XP/2003, Microsoft Office suite, Windows servers (configuring, fixing, building).
  • Demonstrate the ability to work within a team.
  • Ability to provide end user support on Helpdesk/Servicedesk.
  • Sound understanding of the application of Service Management/ITIL (or equivalent) as a methodology to achieve efficient and effective IT operations.
  • Experience of producing technical documentation.
  • Ability to work on own initiative.
  • Working knowledge of Microsoft Server 2003/2008, Active Directory and Group policy’ and Symantec backup software.
  • Demonstrate good communication skills.
  • Committed to providing excellent service to Business Systems’ customers.
Your application must include a covering letter highlighting relevant experience and key achievements, a detailed CV, a daytime phone contact, valid email address, and the names and telephone contacts of three professional referees to: 

Adept Systems
Management Consultants
Off Muthithi Road, along Tausi Court, 3rd Floor
P O Box 6416, Nairobi, GPO 00100

Closing date: Friday 26th August 2011
Only shortlisted candidates will be contacted 

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