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Assistant Retail Sales Manager Job Vacancy in Kenya

Our client, an ICT company seeks to employ energetic, aggressive person to fill the position below:

Job Title: 
Assistant Retail Sales Manager 
Department: Retail Sales 
Reports to: Retail sales Manager 

Job Purpose 

The Assistant manager is responsible for the day to day operations of the department. 

Able to solve problems, make informed decisions and manage personnel wisely in order to achieve maximum results. 

Other responsibilities include staffing, training, inventory control, equipment maintenance. 

The Assistant Manager updates the Retail Manager on the ongoing activities in the department on a daily basis 

Job Dimensions 
  • Managing all staff reporting direct to Retail department
  • Revenue and profitability targets
  • Budgetary control responsibilities; stock holding vs. Sales.
  • Adherence to policy and procedure within Retail Sales department
Key Result Areas 
  • Achievement of department sales targets and profitability objectives
  • Effectively manage the day-to-day operations of the Retail department
  • Manage customer service levels within agreed parameters
  • Ensure compliance with established company policies and procedures
  • Ensure timely preparation of reports
  • Facilitate recommendations for changes to improve procedures and streamline work processes
  • Ensure appropriate training and development of staff
  • Security-Sales Data
  • Efficient supplies to branches as per agreed lead times
Key Decisions 
  • Handle complex cases of customer dissatisfaction
  • Set Targets
  • Credit Limit for staff and clients
  • Re-Order level for all the products under retail
Key Performance Indicators (KPIs) 
  • Sales Target achievement
  • Interdepartmental SLA’s Compliance
Key Relationships 
  • Internal – with all staff, and the Executive Directors
  • External – with clients, suppliers
Qualifications, Knowledge and Experience 

Academic qualification/s: Higher Diploma in Business Management /Administration ; degree is an added advantage 

Relevant professional qualification: 
  • Customer Care
  • Stock and Cash Management
  • Leadership i.e. have managed sales staff before
  • Strong analytical skills
  • Good communication skills
  • Good planning
  • Good leadership skills
Relevant experience 
  • 2 years in a management role
Specialised software 
  • IT Proficiency
Competencies & Personal Attributes 
  • Ability to develop and train staff, build relationships and utilise their skills most appropriately
  • Be disciplined and capable of ensuring policies are fairly and consistently applied
  • Ability to adjust priorities and manage time wisely in a fast-paced environment
  • Ability to communicate in a clear, concise, understandable manner
  • Must have good interpersonal skills
  • Good written and oral communication skills
  • Ability to display a high degree of professionalism and integrity
  • Strong motivational & leadership abilities
  • A willingness to grow and learn
  • Ability to perform under pressure
  • Result Oriented
  • Good Customer care skills
If you qualify please send your cv to:, 

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