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Receptionist / Front Office Administrator Job in Kenya

The Company:

Swissport has been operating in Kenya since 1997 with great success, and currently serves 20 airline customers, handling nearly 4,000 flights a year.

Swissport believes in quality customer orientation that delivers top-class service on all levels. Every employee is expected to "live our corporate values": after all, the culture of any company will be evident in its employees' attitude to their customers.

Our three main cornerstones are:

 We show respect towards people and their values by working with enthusiasm and enjoyment. We do not compromise on safety.

Professionalism: We are pioneers and want to creatively explore new options. We focus on achieving sustainable results. 

 We strive to exceed the expectations of our customer and keep the promises we make. We deliver excellent service: at any time, at any place. 

We are currently seeking applications from suitably qualified candidates for the positions of
 Receptionist / Front Office Administrator (6 Month Contract) based at the Swissport Corporate Offices next to the JKIA, Embakasi.

Interested candidates should have the following qualifications:

Role & Responsibilities:

  • Reception desk duties - Switch board operation, answering the phone, screening and directing calls. Tidy and maintain the reception area.
  • Maintain Registers – receiving and sorting incoming mail and deliveries, official documents and staff correspondence.
  • Customer Service – Offer a friendly reception to all visitors and members of staff entering the Corporate Office. Direct persons to correct destination.
  • General Administrative / Clerical Support to the Management Team – Job holder will also be required to carry out other various administrative duties for the rest of the Management team based at the Corporate Office.
  • Organizing Meeting / Training Venues & Facilities – maintain a calendar for the Bookings of Meeting Rooms, Board room and Training rooms. Ensure that catering arrangements are made for the meetings / training sessions.
  • Coordination of general maintenance of office equipment - photocopiers and telephones.
  • Maintain an adequate inventory of office consumables – Pending prior approval carry out the ordering of sugar, milk, detergent etc.
Key Competencies:
  • Good verbal and written communication Skills
  • Professional personal presentation
  • Integrity & reliability
  • Customer Service Orientation
  • Attention to detail
  • Planning and Organizing
Educational Background:
  • Minimum High School Certificate / O’ Level (Mean Grade C+) - Essential
  • Diploma in Secretarial / Front Office / Customer Services- Desired
  • Secretarial Skills – Desired.
  • Graduates from reputable Aviation Schools who have covered courses in Customer Services are also encouraged to apply.
If you believe you have the matching skills, experience, educational background mentioned above and you would like to be a part of the Swissport team, we would like to hear from you.

Closing Date:
 On or before July 17, 2011 - Due to the immediate need to fill this position urgently successfully shortlisted candidates may be contacted for an interview before the closing date

Applications together with the relevant certificates and a recent passport sized photo should be forwarded by email to:

or through post to :

The Human Resource Manager,
Swissport Kenya/Airside Limited,
P.O. Box 19177, Nairobi.

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