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Maintenance, Technical, IT, Customer Care, Operations, Management and Graduate Interns Jobs at Wananchi Group

The Company

Wananchi Group is the first Triple Play operator in Kenya and on the African continent, offering Cable & Satellite TV, high speed Broadband Internet and Telephony, under the brand name Zuku.

As we continue to expand our network, we are constantly seeking qualified individuals who have the talent, passion and desire to be part of a great team.

Head of Maintenance Department 

Ref:
 MNT1001/7/2011

Description:

In charge of two Sections which are responsible for the maintenance of our internal and external infrastructure including cable plant, base stations, data centers, dish farms, power systems, environment control and fire suppression systems.

Key Responsibilities:
  • Develop processes for the maintenance of our infrastructure to meet the company's performance and reliability targets
  • Ensure that maintenance schedules are promptly, efficiently and effectively carried out and that standards are met
  • Design, implementation and management of supporting infrastructure e.g. power backup and environmental control systems
  • Coordinate with external parties such as the Local Authorities, KPLC, Road Contractors, etc regarding any of their works or maintenance that can impact our services
  • Budgeting for the maintenance department and incorporation into the department budget
Requirements:
  • Bachelors' degree in one of these areas: Telecommunications, Electrical or Mechanical Engineering. A Postgraduate qualification in these areas, or in Management, is an added advantage
  • 10 years relevant work experience, 4 of which should have been in a leadership position
  • Relevant industry qualification or certification from a recognized organization
  • Experience of managing network maintenance teams
  • Knowledge and experience in reading, analyzing, and interpreting technical drawings
  • Excellent co-ordination, decision making, problem solving, report writing and communication skills

Manager - Inside Plant Maintenance 

Ref:
 MNT1002/7/2011

Description:

In charge of the Section responsible for the maintenance of our internal infrastructure at key installations such as Points of Presence (POPs) and Data Centers, including environmental control systems, fire detection and suppression systems, security systems, power distribution and backup systems.

Key Responsibilities:
  • Develop processes for the maintenance of our infrastructure to meet the company's performance and reliability targets
  • Ensure that maintenance schedules are promptly, efficiently and effectively carried out and that standards are met
  • Develop and manage Service Level Agreements (SLAs) with equipment vendors
Requirements:
  • Bachelors' degree in one of these areas: Electrical or Mechanical Engineering.
  • 7 years relevant work experience, 2 of which should have been in a leadership position
  • Relevant industry qualification or certification from a recognized organization
  • Experience in managing data centers and associated infrastructure
  • Excellent co-ordination, decision making, problem solving, report writing and communication skills
Head of Technology Services Department 

Ref:
 TECH1001/7/2011

Description:

In charge of three sections which are responsible for the design, implementation and management of our core video, data and voice infrastructure including HeadEnd, video monitoring center, play-out systems, IP Network, international gateways, international Points of Presence, voice systems, interconnects, IT infrastructure, OSS & BSS systems, Enterprise applications, IT Support and Network Operations Center (NOC).

Key Responsibilities:
  • Design, implementation, management, support and maintenance of core Data, Voice and Video infrastructure and services as per the company's strategic and tactical objectives
  • Develop the operational policies and procedures for the various areas within this department with periodical reviews to ensure continuous improvement and compliance with global best practice
  • Ensuring that all the companies key infrastructure and services are efficiently and effectively managed from the Network Operations Center (NOC) and that events are acted upon as per procedure including notifying and coordinating with the responsible teams
  • Ensure that the company's IT infrastructure and services including the end user hardware and software, enterprise IT infrastructure and applications are highly reliable, performing optimally and well secured
Requirements:
  • Bachelors' degree in one of these areas: Telecommunications, Electrical or Electronics Engineering, Information Technology. A Postgraduate qualification in these areas or Management is an added advantage
  • 10 years relevant work experience, 4 of which should have been in a leadership position
  • Relevant industry qualification or certification from a recognized organization
  • Experience of deployment and management of highly complex video or data networks
  • Experience in a service provider environment particularly where HFC and FTTx are in use is an added advantage
  • Excellent co-ordination, decision making, problem solving, report writing and communication skills
Manager - Network Operations Center 

Ref:
 NOC1001/7/2011

Description:

In charge of the Section responsible for monitoring of all the company's key infrastructure and services as well as notifications on significant events and coordinating with the responsible teams to ensure that appropriate action is taken.

Key Responsibilities:
  • Ensuring that all the companies key infrastructure and services are efficiently and effectively monitored and managed from the 24x7 Network Operations Center (NOC)
  • Implementation of alerts and alarms for issues such as faults and outages as well as follow up and coordination with the responsible teams for prompt resolution
  • Liaising with external parties such as international carriers and content providers during maintenance activities and problem resolution
  • Generation and analysis of reports from the various monitoring systems
Requirements:
  • Bachelors' degree in one of these areas: Telecommunications, Electrical or Electronics Engineering, Information Technology.
  • 7 years relevant work experience, 3 of which should have been in a leadership position
  • Relevant industry qualification or certification from a recognized organization
  • Experience in monitoring and management of highly complex video or data networks
  • Excellent co-ordination, decision making, problem solving, report writing and communication skills
Manager - Information Technology

Ref:
 TECH1002/7/2011

Description:

In charge of the Section responsible for design, implementation, management, support and maintenance of all the companies IT infrastructure and services including the end user hardware and software, enterprise IT infrastructure and services as well as IT security.

Key Responsibilities:
  • Design, implementation, management, support and maintenance of all the companies IT infrastructure and services to meet the companies objectives and requirements
  • Provision of efficient and effective end user support to ensure high staff productivity and maximum value from IT investments
  • Development and enforcement of the company's information security management policies including Authentication, Anti-Virus, Anti-Spam, Content Filtering and other related functions.
  • Liaising with end users and other stakeholders to ensure that customer and business requirements are adequately captured and incorporated into IT systems
Requirements:
  • Bachelors' degree in one of these areas: Information Technology or related field, Telecommunications, Electrical or Electronics Engineering.
  • 7 years relevant work experience, 3 of which should have been in a leadership position
  • Relevant industry qualification or certification from a recognized organization
  • Experience in managing and supporting highly complex and large IT environments
  • Excellent co-ordination, decision making, problem solving, report writing and communication skills
Head of Customer Operations Department 

Ref:
 CRM1001/7/2011

Description:

In charge of 2 Sections which are responsible for customer facing field operations such as customer installations and site support calls as well as non-field operations including call center and walk-ins

Key Responsibilities:
  • Development and implementation of policies and procedures that lead to customer delight and a superior service experience
  • Oversee field operations including the planning, scheduling, supervision, quality control and follow ups on customer installations and site support calls.
  • Oversee non-field operations including providing support over the phone, SMS, email, web and other communication channels as well as supporting customers who visit our various designated offices.
  • Development and implement initiatives to ensure high customer retention and loyalty
  • Generate and analyze various reports and statistics on how the company is performing vis-à-vis various KPI's including customer delight, service level, appointments, agent productivity, etc
Requirements:
  • Bachelors' degree in one of these areas: Engineering, Information Technology, Marketing, Business Administration. A Postgraduate qualification in these areas, or in Management, is an added advantage.
  • 10 years relevant work experience, 4 of which should have been in a leadership position
  • Relevant industry qualification or certification from a recognized organization
  • Experience of leading installation teams, call centers and onsite support teams
  • Experience in a service provider environment is an added advantage
  • Excellent co-ordination, decision making, problem solving, report writing and communication skills
Manager - Access Network Construction 

Ref:
 TECH1003/7/2011

Description:

In charge of the Access Network Construction Section which is responsible for the internal and external teams involved in the construction of the last mile infrastructure that connects customers to our main network.

Key Responsibilities:
  • Develop construction schedules for the access network build to meet company targets
  • Manage 3rd party contractors involved in access network construction
  • Budgeting for access network construction and incorporation into department budget
  • Ensure that the construction standards are being met
  • Provide regular feedback to the design and related teams for continuous improvement
Requirements:
  • Bachelors degree in one of these areas: Telecommunications, Electrical, Civil or Mechanical Engineering, Building Economics
  • 7 years relevant work experience, 3 of which should have been in a leadership position
  • Relevant industry qualification or certification from a recognized organization
  • Experience of managing network implementation teams
  • Knowledge and experience in reading, analyzing, and interpreting technical drawings
  • Excellent co-ordination, decision making, problem solving, report writing and communication skills
Graduate Internships 

5 positions

Ref:
 GRAD1001/7/2011

Description:

This is a program that aims to develop raw top talent from the institutions of higher learning through on the job training and development in the various sections within the Technical team.

Successful applicants will be offered a 1 year contract and those who excel will be offered permanent positions.

Key Responsibilities:
  • Undertake hands on assignments within each department in the Technical team
  • Prepare and deliver a presentation at the end of the assignment in each department
  • Attend formal and informal training in relevant areas
  • Participate in various company projects
Requirements:
  • Minimum Upper 2nd Class honors or equivalent degree in one of these areas: Information Technology, Telecommunications, Electrical, Civil or Mechanical Engineering, Building Economics, Survey & Photogrammetry, Geometrics, Geographical Information Systems.
  • Graduated in the years 2010-2011
  • Relevant work experience either through internships or formal employment
  • Relevant industry qualification or certification from a recognized organization
Qualified and interested candidates send their application and CV not later than 29th July 2011.

Kindly include the relevant Reference for the position you are applying for in the subject of your email (e.g. GRAD1001/7/2011) as you send to hr@ke.wananchi.com

Hard copy applications are strongly discouraged.

Wananchi Group is an equal opportunity employer and will offer competitive compensation to the right candidate.

Only shortlisted candidates will be contacted.

You can now click on this link www.kenyanvacancies.com to visit our sister website for more vacancies.

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