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Visa Assistants Jobs in Kenya - United States Embassy in Nairobi

The United States Embassy has vacancies for two Visa Assistants.

The incumbent screens a high volume of cases, documentation and information from a variety of sources (public counters, National Visa Center, Department of Homeland Security, other Posts, mail and phone calls).

The incumbent organizes and tracks visa requests according to a relatively complicated set of laws and procedures so that the Consular Officer can make decisions and ensure that the legal requirements of the application have been met.

Receives work assignments and tasks according to standard operating procedures and then inputs relevant data into an established process.

The incumbent also tracks the status of Immigrant Visa cases through a computerized process, which includes printing visas, putting the visa packet together and filing accordingly and ensuring that the immigrant visa applicant receives the visa expeditiously.

The jobholder translates in Swahili and Somali for interviewing Officers in Visa cases and when providing American Citizen Services (ACS) and DHS. Inform Officers on culturally appropriate queries; assess conformity of client’s claims within religious and cultural boundaries and advice appropriately on the same.

Review all form of vernacular documentation like e-mails and letters to ascertain the existence of claimed relationships for appropriate decision making by Officers.

Assist Fraud Prevention Unit (FPU) on Somali cases requiring further questioning or follow-up.

  • Bachelor’s degree in International Relations, Law, Business Management is required.
  • Four years experience in an office environment translating for the public as needed, handling administrative related duties and providing customer service is required.
  • Level IV English, Level IV Kiswahili ability is required and Level V Somali ability is also required.
  • Must have strong writing skills.
  • Must have strong computer skills in Microsoft word, Excel, and Power point.
Those fulfilling the requirements of the position should fill an Application for Employment Form found on: and submit their application together with a detailed CV, and supporting documentation e.g. certificates via mail before July 8, 2011 to the following address:

Human Resources Office
P. O. Box 606
Village Market
00621 Nairobi, Kenya

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