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Territory Customer Support Manager Job in Kenya - John Deere

John Deere is an International leader in the manufacturing of agricultural, construction, consumer and commercial equipment. The company is driven by values of innovation, commitment, quality and integrity. Our products have stood the test of time.

Territory Customer Support Manager

The Territory Customer Support Manager is responsible to achieve marketing unit customer support and satisfaction goals, parts and service marketing and management capability in a specific geographic area of responsibility (East Africa). The successful candidate will be based in Nairobi, Kenya.

He will manage the product support process to prompt and resolve technical and/or parts issues impacting machine performance and uptime by developing customer relationships and by administering product warranty and other reimbursement policies, resulting in channel partner market share growth, development, profitable operations, and customer satisfaction with parts and service.

The ideal candidate should be in possession of a tertiary technical / engineering qualification (diesel or tractor Mechanic) and have a strong technical and mechanical ability.

A Business / Management / Engineering technology or Agricultural Science qualification will be advantageous.

The following knowledge / technical skills are required:-
  • Demonstrated sales and marketing skills.
  • Field experience with regular customer contact, knowledge of dealer / distribution network, limited geographic area of responsibility and broad product knowledge.
  • Technical training experience relating to design / diagnostics of mechanical, electrical and hydraulic systems.
  • Experience external to John Deere within similar industries and disciplines.
  • Good computer knowledge (MSOffice).
  • Proficiency in both English and Swahili languages will be advantageous as this position will serve East Africa.
Interested candidates should forward their CV’s to Rika Nel at her email address.


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