Dynamic People Consulting is currently recruiting for one of its clients, Bridge International Academies. Bridge International Academies is a startup revolutionizing education across Africa with a truly unique business model and instructional program.
The company has launched a large-scale, franchise-like network of ultra low-cost, for-profit private primary schools in Kenya, and will expand across Africa. The schools profitably deliver high-quality education for less than $4 per child per month. Local school managers are able to operate their school businesses profitably, while creating a highly successful business at the central level.
This ensures that the school is not dependent on the vagaries of donor funding, but will rather continue to serve the communities as long as parents value the educational service we provide. To ensure the delivery of high quality education, Bridge International writes its own curriculum using Direct Instruction methodology. They also train and support their own teachers.
Bridge have already launched the first 12 schools in their network in the slums of Nairobi with tremendous success, and plan to rapidly scale the company to serve more than 1 million families in Africa.The company has launched a large-scale, franchise-like network of ultra low-cost, for-profit private primary schools in Kenya, and will expand across Africa. The schools profitably deliver high-quality education for less than $4 per child per month. Local school managers are able to operate their school businesses profitably, while creating a highly successful business at the central level.
This ensures that the school is not dependent on the vagaries of donor funding, but will rather continue to serve the communities as long as parents value the educational service we provide. To ensure the delivery of high quality education, Bridge International writes its own curriculum using Direct Instruction methodology. They also train and support their own teachers.
Position Key Responsibilities:
- Installing and Configuring new IT equipments – Servers, PCs, Laptops, Smart phones, Tablets, Projectors etc
- Coordinating with head of departments on identifying training needs and training users on a one to one or on a group basis on usage of various IT systems or applications
- Carrying out preventive maintenance on various IT equipment and software
- Configuring and troubleshooting network clients
- Capturing all user requests as they come in via phone or email on the incidents management system and ensuring users get updates on the status and progress of their requests
- Maintaining all Company critical hardware– Servers, Routers, Switches, Access points, PCs, UPS, Printers, Projectors, Security cameras, and ensuring that IT equipments have latest updates fixes, and service packs installed
- Liaising with vendors to ensure that company equipment are serviced and maintained as per SLAs and annual schedules.
- Escalating IT calls (Tickets) to administrators and vendors as necessary
- Designing and updating IT policies/procedures on security, configurations, tests, patches, etc
- Perform any other duties as assigned by supervisor
Academic Requirements:
- Bachelor of Science degree in Information Technology or related
- Two years experience in Technical IT Support
- Diploma holders with IT Certifications are encouraged to apply
Skills and Competences:
- Solid knowledge of Smart Phones, LAN/WAN and WIFI Configurations with experience in routers, switches, internet firewalls and wireless technology
- Hardware and Software troubleshooting skills.
- Able to work independently and efficiently to meet deadlines
- Able to promptly answer support related email, phone calls and other electronic communications.
- Self motivated, detail-oriented and organized.
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
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