M-PESA Strategy Head of Department Job in Kenya

Financial Services SBU

Head of Department – M-Pesa Strategy

Ref: FS –HOD-MS – MAY 2011

Reporting to the General Manager – Financial Services Business Unit, the job holder will champion the overall Financial Services Division strategy with regard to delivering the objective of M-PESA becoming bigger than cash.

The role will also entail the identification, introduction and roll out of strategic financial services not limited to M-PESA. The holder of the role will also identify related business opportunities and manage stakeholders in order to achieve strategic Financial Services objectives within the scope of trade.

Key Responsibilities
  • Develop and manage the M-PESA Financial Services strategy and align it to the overall Divisional Strategy ensuring growth and development of revenue and value add services in the business.
  • Employment of approved business processes to formulate and oversee the execution of new Financial Services business development initiatives.
  • Prospect, recruit and sell to potential corporate organizations as M-PESA Financial services strategic partners.
  • Conduct Customer Insight and proactive anticipation of customer needs - both individual and corporate.
  • Implement approved business processes to formulate and manage the implementation of strategies to build up the IMT footprint and revenue returns.
  • Management of the cross functional relationships required to deliver necessary IMT solutions to customers.
  • Ensure that new agent networks are set up in line with existing operational requirements while fully exploiting technical capabilities available.
  • Evaluate market potential and formulate performance indicators for different revenue items.
  • Employment of approved business processes to formulate and oversee the implementation of effective Influential Marketing initiatives to bring about desired responses in customer behaviour.
  • Align the revenue indicators and reporting tools to the Financial Services Revenue targets.
  • Develop monitoring and evaluation templates for revenue performance management in the market.
  • Champion the development and maintenance of effective relationships with different types of business channels.
  • Develop strategies to ensure that infrastructure, trade marketing (look and feel) are right for each channel
Minimum Requirements
  • Bachelors Degree in Sales and Marketing or a business management discipline.
  • 7 years hands on experience in Business Development in a highly competitive commercial environment.
  • Have strong business/financial acumen with experience developing metrics and pricing and compensation programs.
  • Good product intuition.
  • Strong analytical skills with exceptional attention to detail. Experience in learning technology, enterprise applications or testing marketplace.
  • Good understanding of financial principles, understands financial ratios, ability to interpret standard financial statements.
  • Good understanding of the Kenyan market, subscriber preferences and subscriber trends.
  • Excellent Contract negotiation experience and high rate at successfully closing deals.
  • Results oriented Innovative and creative.
  • Strong interpersonal and people skills.
  • A team worker with strong customer focus.
  • Confident, self-assured, personable and presentable.
  • Highly organized, conscientious and detail oriented.
If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter.

Please indicate your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.

The deadline for application is 27th May 2011.

The Senior Manager; Talent Acquisition,
Safaricom Ltd
Nairobi
Via email: hr@safaricom.co.ke

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