Sales Representatives and Housekeeping Supervisor Career Openings in the Hospitality Industry

Sales Representatives

Job Purpose

Reporting to the General Manager Operations the successful candidates will be expected to maximize apartment occupancies, restaurant covers and closing appropriate contracts for effective and business profitability.

Overall Responsibility:
  • Generate sales leads and convert to sales orders to achieve target sales volumes.

  • Continually reach out to identify and approach potential new clients, convert enquiries from potential clients to sales.
  • Promptly respond to all enquiries, prospects and tentative or definite business opportunities.
  • Develop relationships with existing clients and maximize revenue potential.
  • Develop existing marketing activities to ensure awareness of the company products amongst all target groups.
  • Develop and package ancillary products to enhance the selling of apartment space and restaurant F&B
  • Provide timely and reliable management information.
  • Work toward building the overall strength and performance of the sales and marketing team and the company as a whole.
  • Identify niche markets and segments through which apartment and restaurant sales revenue will be maximized.
  • Execute quotation and bid proposals in respect of RFP/RFQ relating to accommodation and catering requirements.
  • Execute e-commerce and virtual marketing and selling of accommodation and F&B requirements.
Duties & Responsibilities:
  • Suggest viable target clients and industries, sourcing relevant data as necessary
  • Approach potential clients through various channels, including cold calling and direct mail campaigns
  • Use knowledge of the target markets and the localization industry to promote introductions and sales
  • Participate in events that will promote the awareness of the company and its credentials
  • Arrange and lead new business meetings, delivering sales presentation in a polished, professional manner
  • Be familiar with the range of services offered by the Group and absolutely understand how to identify client requirements that can be met by these services
  • Work with the General Manager for Hospitality and other team members in the development of ideas for new services and new markets for existing services.
Qualifications
  • Bachelor degree and a Diploma in Sales and Marketing membership of the CIM will be of added advantage.
  • Previous marketing experience in a 3 star restaurant, hospitality, or retail environment.
  • High level of computer application skills.
  • Posses a very good understanding of the local hospitality and tourism industry.
Housekeeping Supervisor

Job Purpose

Reporting to the Executive Housekeeper the successful candidate will be expected to supervise housekeeping operations in a manner that ensures that service standards are met and customers are satisfied.

Indicators of Good Performance on the job
  • Housekeeping Standards maintained
  • Hygiene and safety standards implemented and maintained
  • Accurate and timely reports
  • Accurate stock taking and returns
  • Breakages/losses kept to a minimum
  • Staff effectively supervised, trained and developed
  • Guest complaints kept at a minimum
Key Duties 
  • Implement housekeeping performance standards and other specifications in line with best practice and ensure compliance to such standards by the housekeeping team.
  • Implement standard operating procedures, review and initiate remedial action as and where needed.
  • Stay abreast of developments and trends in housekeeping and make recommendation, for cost saving and service improvement initiatives
  • Requisition of cleaning materials, agents and guest supplies and continually monitor and control the usage
  • Report faults and/or repairs which require attention from Maintenance department and follow up to ensure appropriate timely repairs are undertaken.
  • Plan, organize, allocate and co-ordinate the work of the housekeeper team
  • Carry out monthly stock takes, explain variances and file stock sheets
  • Report lost items to management and carry out first level of investigations
  • In liaison with the Maintenance Supervisor coordinate timely repairs and maintenance
  • Generate and file laundry summaries and housekeepers daily room reports
  • Resolve customer complaints, expeditiously reporting and escalating as necessary
  • Continually assess the competence of the team and offer coaching, support and training as needed
  • Lead, motivate, develop and control housekeeping staff
  • Deputize the Executive Housekeeper
  • And any other duties that may be assigned from time to time
Knowledge/Skills/Experience
  • Diploma or a Certificate in Hotel and Institutional Housekeeping and Laundry from Utalii College or equivalent
  • 3 years experience in a housekeeping role in a 3 Star Hotel.
If you meet our requirements apply with confidence through: power.high1@gmail.com

Attaching your Curriculum Vitae with three referees, telephone contacts and expected salary so as to be received latest by close of business on Friday April 23, 2011.


You can also visit www.kenyanvacancies.com for more jobs