Chief Operations Officer (COO) Job in Kenya - Microfinance Company

A dynamic Microfinance Institution is looking for a suitable, passionate and qualified individual to fill the position of Chief Operations Officer (COO).

Job Description Summary:

The incumbent will be responsible for managing lending and savings operations, providing support and direction to staff in the Operations Department, developing and monitoring adherence to policies and procedures and will report to the CEO on quality and quantity of operations.

The Chief Operations Officer will be expected to:

  • Oversee portfolio management and set up and maintain control guidelines and principles based on best practices.
  • Supervise and administrate the field operations team comprising of Branch Managers and Loan Officers to ensure they perform their duties optimally.
  • Monitor and evaluate the branch performance in terms of number of clients, number of loans, interest paid, repayments and outstanding balance to generate a healthy portfolio.
  • Produce timely, detailed management reports as needed for monitoring and management of all business systems and functions.
  • Ensure organizational quality through review, update, implementation and adherence to agreed policies, procedures and manuals.
  • Lead the management committee on product design and policy review. Lead the preparation of budgets and business plans.
  • Liaise and maintain relationship with all relevant community and opinion leaders, government officials and local authorities.
  • Oversee credit risk framework, implement credit strategies, policies and procedures in line with the company's corporate strategy.
  • Ensure compliance with regulatory and statutory provisions regarding risk management, prompt reporting of risk positions and provision of advice on possible resolutions of critical issues.
Summary of Qualifications:
  • This position will suit qualified degree holders preferably in a business related discipline from a recognized university.
  • A Master's in Business Administration will be an added advantage with a minimum of 7 years of microfinance and/or retail banking experience of which 3 years will be in a senior manager capacity; computer skills preferably spread sheets, keen to details, implementation, follow-up and results oriented.
Your application must include a covering letter highlighting relevant experience and key achievements, a detailed CV, a daytime phone contact, valid email address and the names and telephone contacts of three professional referees.

Adept Systems
Management Consultants
P O Box 6416, Nairobi, GPO 00100
e-mail: recruit@adeptsystems.co.ke

Closing date: Friday 22nd April 2011

Only shortlisted candidates will be contacted

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