Sharpening you corporate communication skills: Eye contact…

Communicating is simple but complex, as it involves both verbal and nonverbal components. Verbal communication is what you say, or the words you use. Nonverbal communication is how you say it. What tone of voice are you using? What facial expression do you have? Do your gestures indicate defensiveness and anger? Scholars say that nonverbal communication carries far more weight than verbal communication. Interestingly, it is your nonverbal gestures that are more difficult to control. One of these is eye contact. You communicate a great deal through eye contact, and it is hugely important.
First, when you are communicating to someone, you use your eyes as much as your voice to gain or hold their attention. Your eyes express your emotions, such as intensity, seriousness or joy. You can say something that sounds serious but is meant to tease, and it is the twinkle in your eye that helps the recipient distinguish what is intended.


One key mistake people make when talking to more than one person is to make eye contact with only one person. This skill set should be improved upon because my making eye contact with only that single person, then you are inadvertently leaving out the other people in the group. Skilled communicators, as a result, make an effort to shift their eye gaze to all of the people they are addressing. This is a way to include all parties, and when done correctly, it is hugely effective. When not done, you can make someone feel bad and left out of a group.
When you are listening to someone, you typically make eye contact with that person to show that you are actually paying attention and listening. If you, however, are angry at the person and do not want to hear what he or she has to say, you may find yourself looking at the floor. Sometimes eye contact is the primary form of communication, and words are not needed. Many a guy has made eye contact with that certain girl across a crowded room. In that glance alone, many a great love has begun.
Eye contact is powerful, and the more comfortable you are with communicating through your eyes, the more effective you can be in expressing yourself. Keep in mind, though, that sometimes you will want to tone down what your eyes may be saying. It is all too tempting to glare at someone you do not like, or to roll your eyes!
The eyes are windows into the soul and express a great deal. Through eye contact, you regularly acknowledge people and show openness to conversation. You may also use eye contact to communicate for someone to leave you alone. Try to be aware of your nonverbal communications, especially eye contact. And, just as importantly, try to be aware of what others may be telling you through their eyes, and just not their words.

We at HCC wish you all the best in your daily communication.