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Network Support Officer Job in Kenya - Old Mutual

Department: Information communications Technology

Job Title: 
Network Support Officer

Reporting to:Innovative Business Solutions Manager

Main Objective 

The Network Support Officer’s role is to design, implement and monitor the network environment (WAN and LAN) in support of the achievement of business requirements.


This includes the configuration, maintenance and monitoring of network equipment to ensure optimal performance. The officer will also perform network security, intrusion detection, vulnerability monitoring and closure. Additionally, he/she will maintain the LAN/WAN to ensure they are running efficiently and with minimal downtime.

Essential Duties and Responsibilities: 
  • Design Structuring, Monitoring and administration of the network environment (LAN, WAN) including any new installations, upgrades;
  • Designing and implementing security requirements for the organization to manage its network assets;
  • Configuration and maintenance of network equipment including switches, routers e.g. Cisco, Alcatel and 3COM equipment utilized on the LAN and WAN networks including monitoring of network performance, reduction of latency in the network, segregation of traffic for optimal performance etc.
  • Monitoring of network security including intrusion detection, vulnerability monitoring and closure;
  • Setting up high availability on networks including automatic failover on links, traffic prioritisation for bandwidth management etc.;
  • LAN and WAN infrastructure, design , installation and configuration including voice and data;
  • Network Security design and implementation including internet security management, email security, firewall management, DMZ, intrusion detection, protocol management and monitoring etc.;
  • Router, switches, firewall configuration and management;
  • Network Monitoring and Management technologies including bandwidth monitoring and management
  • Conduct research on emerging network security technologies and ensure the enterprise environment is adequately protected.
  • Liaise with vendors for efficient implementation of new software products or systems and for resolution of any adaptation issues
  • Recommend, schedule and perform network software improvements and upgrades
Responsibility and Decision Making Authority: 
  • Act independently; Decision making within Company policy
  • Ensure network performance and availability to the business in accordance with the ICT service level agreement and guarantee (SLA/G)
Qualifications/Competencies/Position Requirements: 

Knowledge, Skills, and Abilities: 
  • Experience in designing and supporting/monitoring mission critical infrastructure with high availability and security requirements;
  • Experience in setting up high availability on networks including automatic failover on links, traffic prioritization for bandwidth management etc.;
  • LAN and WAN infrastructure, design , installation and configuration including voice and data;
  • Experience supporting high-speed, highly available wired as well as wireless technologies and security for both networks;
  • Network Security design and implementation including internet security management, email security, firewall management, DMZ, intrusion detection, protocol management and monitoring etc.;
  • Router, switches, firewall configuration and management;
  • Network Monitoring and Management technologies including bandwidth monitoring and management;
  • Highly self-motivated and directed
  • Keen attention to detail
  • Proven analytical and problemsolving abilities
  • Ability to effectively prioritize and execute tasks in a highpressure environment
  • Experience working both independently and in a teamoriented, collaborative environment
Education and Experience: 
  • College diploma or university degree in the field of computer science, information systems, software engineering, or commerce a related field
  • Minimum three years working experience in a similar or equivalent position
  • Cisco Certified Network Professional (CCNP)
  • Cisco Certified Security Professional (CCSP)
  • Experience in designing and supporting/monitoring mission critical infrastructure with high availability and security requirements
Apply to: internalrecruitment@oldmutualkenya.com

Closing date 5th April 2011.

You can also visit www.kenyanvacancies.com for more jobs

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