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Information Systems Assistant G5 Job in Kenya

Job Title

INFORMATION SYSTEMS ASSISTANT, G5

Department/ Office

UNITED NATIONS OFFICE AT NAIROBI

Duty Station

NAIROBI

Posting Period

24 February 2011-26 March 2011

Job Opening number

11-IST-UN OFFICE AT NAIROBI-18542-R-NAIROBI

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org. Setting and Reporting

The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the representative office of the Secretary-General. We support programme implementation of the UN Environment Programme (UNEP) and the UN Human Settlements Programme (UN-HABITAT) globally, as well as other UN offices in Kenya, by providing administrative, conference and information services (www.unon.org). The post is located in the Administration Unit of the Information and Communications Technology Service (ICTS) in UNON.
 


Job Details


Responsibilities

Under the general guidance of the Chief, UNON/ICTS and the direct supervision of the Officer-in-Charge, Administration Unit, the incumbent will be responsible for the following duties:

1. Implementation of the iNeed System: Initiate and coordinate the process and implementation; Monitor installation; Test and debug the system to ensure proper installation; Evaluate and implement process; Perform routine operations of assigned systems and coordinate training of the system to the end users.

2. Maintenance of Hardcat System: Maintain up-do-date records of ICTS equipment in Hardcat; Prepare reports on inventories; Coordinate training of the system.

3. Coordination of the ICTS Internship programme: Initiate, review, process and follow-up on actions related to identifying suitable interns; Receive, orientate and assign tasks to interns; Review assigned tasks and monitor attendance; Analyze interns' reports from their supervisors; Liaise with Staff Development and Training Unit to ensure benefits for interns and ICTS.

4. Maintenance of an up-to-date records of IT equipment procurement processes, receipts and logistics: Ensure accuracy of receipt and inspection reports; Manage the automated inventory management system; Perform hardware and software configuration; Receive, inspect and tag IT equipment.

5. Coordination of ICTS meetings; Manage the automated service request system; Create and assign work orders; Manage and maintain IT service provision at the Cyber Café; Monitor and maintain warehouse stock levels and equipment; Initiate, review and coordinate the decommissioning process of obsolete and faulty IT equipment.

Competencies

Professionalism: Knowledge of relevant programming language(s) and basic programming skills. Good technical skills, ability to participate in development and maintenance of applications, provide user support. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education

Completion of secondary education, supplemental courses/technical certificate in information technology or other related field.

Work Experience

A minimum of five years of relevant and progressively responsible experience in the information technology field. Experience in the administration, management and operation of a large IT environment with MS servers desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another United Nations Officials language is an advantage.

United Nations Considerations

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.

Assessment Method

Evaluation of qualified candidates for this position may include a substantive assessment which may be followed by a competency-based.

Special Notice

Appointment against this post is on a local basis. External candidates will be considered only when no suitable internal candidate from the duty station is identified. The candidate is responsible for any travel expenses incurred in order to take-up the appointment. Staff members are subject to the authority of and assignment by the Secretary-General. All staff are expected to move periodically to new functions.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, TRAINING OR ANY OTHER FEES). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS

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