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CfC Life Head of Deposit Administration Job in Kenya

Job Title: Head of Deposit Administration

Department: Deposit Administration

Reporting To:Managing Director

Key Objective of the Job

Drive sustainable Profit Growth through a robust end to end customer value proposition that is unmatched in the market.

Responsible for coordination of activities associated with DA business processing including customer service, Trustee services, deposit collection and allocation, regulatory compliance. Also responsible for effective management of the production channels.

Job Summary - List the Key Tasks in the Job
  • Facilitate growth of business through effective management of the channels.
  • Ensure good service through robust and efficient administration system to support the business
  • Expand distribution by reaching out to established and emerging intermediaries whom we have not done business with before
  • Manage Pension Trustees and assist with the update of Trust Deeds and Rules as necessary
  • Review products continuously to meet changing market needs
  • Identification and management of product related risks.
  • Ability to identify and manage financial risks.
  • Effective management of relationships with external providers
  • Formulate and implement effective initiatives to ensure retention of schemes.
  • Develop and implement a pension strategy in conjunction with the Regional Office to ensure sustained growth and profitability of the business
  • Ensure the embedment of the Business Process Re-Engineering activities
  • Participate in Trustees meetings and members annual general meetings
  • Provide people leadership and continuously enhance the competence of the pension staff through training and exposure to market best practices
  • Analyse competitor activity to understand opportunities (pro active) and address inefficiencies(reactive)
  • Ensure statutory and regulatory compliance
  • Engage with sponsors, trustees and members to gain a deep understanding of their needs and ensure they are being met.
  • Improve Customer Service levels to both internal and external stakeholders
  • Effective execution of activities within cost, quality and time constraints i.e : Quality Control, Project Management
  • Provide effective communication of the status of the department
  • Addressing and embedding Audit Findings to ensure that these findings are closed within agreed timelines and the processes embedded within the business
  • Work within the construct of the Matrix Environment to deliver on the Regional Strategy
  • Prepare annual budget for the business line
  • Manage expenses in line within the approved budget
Academic and professional qualification
  • MBA
  • FLMI or ACII
  • Any specialized training in Deposit Administration will be an added advantage
Experience and Knowledge
  • 7+ years extensive experience at a senior level in a busy high performing DA environment
  • Strong technical expertise in pension’s products, particularly investment products with guarantees.
  • Strong administrative experience
  • A strong technical knowledge of pensions’ administration and regulations
  • Experience in budgeting and strategic financial planning
  • Ability to operate within a high pressured environment and engage at an Executive level
  • Ability to analyse management information
  • Experience in change management and ability to positively lead change
  • Working knowledge of accounting, legal, and regulatory issues.
  • Good knowledge and understanding of the operations of Insurance company
Skills (Personal and Interpersonal)
  • Strong administrative skills
  • Possession of excellent written, oral communication and presentation skills. Ability to present data reports, financial analyses, and statistics in a simple and clear way
  • Strong quantitative and analytical skills
  • Proven leadership ability with strong client relationship skills
  • Commercial instinct and drive
  • Excellent influencing and negotiations skills
  • Good interpersonal and analytical skills
  • Ability to interact and gain trust from people within and outside the organisation
  • High integrity
  • Dynamic self starter with ambition to succeed.
  • Team player with ability to establish understanding and create rapport with Trustees, sponsors, brokers and regulators among others.
If you meet the specifications, please send your application and detailed CV to

CfC Life,
HR Department,
P.O Box 30364, 00100,

to be received no later than Thursday 31st March 2011.

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