Department: Retail
Reports to: Outlet Manager
Job Purpose
To effectively execute customer care functions (Internal & External clients) with view of meeting or surpassing the set targets in terms of customer count and the overall shop turnover.
Job Dimensions
· Handle M-pesa Clients
· Serve walk in clients while up holding high quality level of service
· Sell across the range products
· Post FSE and Shop Sales to the system(Syspro)
· Maintenance of creative and attractive displays
· Gather market intelligence
· Prepare monthly, weekly and daily reports
· Liaise with the outlet manager in managing stock levels and recommending new products.
· Reconciling sales and cash collections by close of business.
· Performing other related tasks as and when requested by the outlet Manager
Key Result Areas
· Customer count
· The monthly revenue/ Sales
· Repeat business
Key Decisions
· Determining the right value of stock to be held by a Field Sales Executive, considering their various Credit limits.
· Deciding on the right products and their quantities to be stocked in the store.
Key Performance Indicators (KPIs)
· Monthly turnover
· Growth or decline in the number of m-pesa transactions per day
· Physical customer flow.
· Number of registered customer compliments or complaints in a given time period.
Key Relationships
· Branch Manager – Daily reconciliations of m-pesa & the Daily collections by the Cashier.
· Field Sales Executives – Daily Dispatch of stocks, Cash collection, and Reconciliation.
Qualifications, Knowledge and Experience
Academic qualification/s
Academic qualification/s
· Diploma in Business Administration & related studies
Skills
· Customer Care, ICT proficiency
· Relevant experience
· Sales /Customer care
Other requirements
· Certificate of good conduct
· Should be innovative.
Email: jobsfmc@yahoo.com
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