Shop Sales Executive Career in Eldoret (KShs 20,000)

Department: Retail
Reports to: Outlet Manager
Job Purpose
To effectively execute customer care functions (Internal & External clients) with view of meeting or surpassing the set targets in terms of customer count and the overall shop turnover.
Job Dimensions

·         Handle M-pesa Clients
·         Serve walk in clients while up holding high quality level of service
·         Sell across the range products
·         Post FSE and Shop Sales to the system(Syspro)
·         Maintenance of creative and attractive displays
·         Gather market intelligence
·         Prepare monthly, weekly and daily reports
·         Liaise with the outlet manager in managing stock levels and recommending new products.
·         Reconciling sales and cash collections by close of business.
·         Performing other related tasks as and when requested by the outlet Manager
Key Result Areas
·         Customer count
·         The monthly revenue/ Sales
·         Repeat business
Key Decisions
·         Determining the right value of stock to be held by a Field Sales Executive, considering their various Credit limits.
·         Deciding on the right products and their quantities to be stocked in the store.
Key Performance Indicators (KPIs)
·         Monthly turnover
·         Growth or decline in the number of m-pesa transactions per day
·         Physical customer flow.
·         Number of registered customer compliments or complaints in a given time period.
Key Relationships
·         Branch Manager – Daily reconciliations of m-pesa & the Daily collections by the Cashier.
·         Field Sales Executives – Daily Dispatch of stocks, Cash collection, and Reconciliation.
Qualifications, Knowledge and Experience

Academic qualification/s
·         Diploma in Business Administration & related studies
Skills
·         Customer Care, ICT proficiency
·         Relevant experience
·         Sales /Customer care
Other requirements
·         Certificate of good conduct
·         Should be innovative.
Email: jobsfmc@yahoo.com
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