Job description
- This role constructs partnerships between clients, vendors, and subcontractor organizations and manages the implementation of these partnerships to address business opportunities for the Corporation.
- They have equally balanced skills in five key general management areas of client relationship management, consultative selling, financial / business management, portfolio / program management and team / people management.
- Be the primary focal point and owner for all activities on a large complex contract.
- Accountable for meeting revenue, profit, and growth objectives and for improving overall customer satisfaction targets.
- Responsible to build and maintain strong client relationships at all levels with the objective of being a trusted business partner.
- Proactively work with client to identify their business objectives, priorities and directions, critical success factors and applies this knowledge to establish and implement an Account Strategy.
- They translate customer requirements into formal agreements, establishing specific solutions, and leading the efforts that culminate in client acceptance of the results.
- They have overall responsibility for their contractual cost, schedule, and contractual deliverables.
- They manage IBM resources and coordinates client resources to deliver services and solutions to support the client organization.
- They are recognized for business acumen by the customer set they support.
Required
- At least 3 years experience in Service Management,
- At least 3 years experience in Customer relationship Management
- At least 3 years experience in Service Level Management
- At least 3 years experience in Vendor Management
- English: Fluent
Preferred
- Master's Degree
- At least 5 years experience in Service Management,
- At least 5 years experience in Customer relationship Management
- At least 5 years experience in Service Level Management
- At least 5 years experience in Vendor Management
Please send all applications to hrtechrecruiter@gmail.com
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