The Value Add Service department within New Products Division is responsible for development and enhancement of products and services.
To build on the existing team of professionals, the department is now looking to fill the position below.
Value Add Services Manager
Ref: NP- VASM- JAN 2011
Reporting to the Head of Department VAS, the job holder will be responsible for project managing the development and enhancement of products and services through the established Gate Process.
In addition the person will research and inform the business of possible products and services that the business could introduce into the market based on market knowledge and analysis.
The job holder’s key responsibilities will be to:To build on the existing team of professionals, the department is now looking to fill the position below.
Value Add Services Manager
Ref: NP- VASM- JAN 2011
Reporting to the Head of Department VAS, the job holder will be responsible for project managing the development and enhancement of products and services through the established Gate Process.
In addition the person will research and inform the business of possible products and services that the business could introduce into the market based on market knowledge and analysis.
- Define strategy and roadmaps for individual Value added services and be accountable in specifying, developing, launching and managing new value added services based on developments in the market place and on the opportunities offered by developments in technology;
- Project Management of the development / enhancement of products and services through the approved processes, using approved project management methodology;
- Undertake post-launch reviews of all products and services to assess actual market take-up against anticipated take-up as presented in the Business Case;
- Conduct market segmentation and sizing, competitive analysis, and evaluate technology trends to achieve product goals;
- Understand end to end customer experience objectives;
- Effective management of staff and resources allocated;
- Report on functional activities to various Stakeholders.
The ideal candidate should possess the following skills and competencies:
- Bachelors Degree in Commerce or a Technical field – Telecommunications, Engineering or Information Technology
- Project management certified- PMP/PMI or equivalent;
- 7 years work experience in a technical area with experience to line management or senior engineer level;
- Work experience in a technical field at line management or senior engineer level;
- Experience in managing multiple projects simultaneously which have an impact across the company; customers and revenue generation capability of the organization;
- Good understanding of financial principles;
- Good understanding of regulatory framework for mobile operations particularly in the Kenyan environment
- Good understanding of the Kenyan Market, subscriber preferences and trends;
- A highly innovative, creative, results oriented individual with excellent analytical skills;
- Attention to detail with good organizational, planning, report writing and presentation skills;
- Proactive, confident, energetic with the ability to work under pressure on tight schedules;
- A proven team player with excellent communication and interpersonal skills.
All applications must be delivered on or before Tuesday, 11th January 2011.
The Senior Manager – Talent Acquisition,
Safaricom Limited.Via email to: hr@safaricom.co.ke
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