GRM International is a leading project development organisation with offices operating throughout the world.
We are currently recruiting a number of positions for the Australia Awards for Africa Program in our office located in Nairobi.
The Australia Awards for Africa Programme (AAAP) is a key component of the Australian Government’s development assistance to targeted countries in Africa.
This three year contract aims to provide 1000 scholarships per year across almost all of Africa, covering post-graduate courses, short courses and professional development through work attachments.
Reporting to: IT Coordinator and Team Leader– Australia Awards for Africa Programme (AAAP)
Based: Nairobi, Kenya
Duration: End Date 31 December 2013 with 2 year option to extend.
GRM Job Reference: DD-01118-PRJ
Functions:
· Provide reactive and strategic IT operational support to AAAP and to support the Programme’s objectives.
· Assist in maintaining standardised systems and support to improve client service.
· The IT Officer will provide operational and troubleshooting support for the AAAP office IT infrastructure and software and will be responsive to achieve client satisfaction and business continuity.
· The role will be required to analyse and make sound recommendations to the IT Coordinator.
Duties and Responsibilities
· Support and maintain the operational aspects of the AAAP system including effective data backups and system restoration.
· Assist in maintaining the IT security services including the virus protection software and firewall.
· Maintain the IT Hardware and Software asset registers.
· Adhere to all IT procedures and policies with respect to application security and risks. Log and report any instances of IT hardware or software being used in a non-compliant manner.
· Assist in managing the repair and replacement of IT equipment, including warranty and insurance claims.
· Emailing, calendaring, archiving and provisioning support
· Help Desk Support
· Assist in the maintenance of web and hosting of website
· Data storage support
· Home Office / Remote Office support
· Assisting in User Training support
· Office equipment maintenance
· Electronic filing system maintenance
· Record Keeping System support
· Project Offices Support
Required skills/experience (selection criteria):
· Tertiary Qualifications in Information Technology / Network Administration preferred.
· Practical experience with PC’s, networks, information systems/infrastructure, printers and supporting local and remote users
· High standard of verbal communication skills.
· Ability to resolve complex issues, build solid relationships and deliver outcomes.
· Ability to work under pressure and balance several competing tasks at once.
· Demonstrated people skills with a flexible and collaborative personal style
· Be prepared to provide off site and after hours support.
· Fluency in written and spoken English
· Fluency in any/all Portuguese, French, Arabic languages would be highly desirable.
Personal attributes (selection criteria):
· Identifies process improvements and discusses with immediate supervisor.
· Works with people of all backgrounds with a respectful attitude
· Actively works to support the delivery of the objectives of AAAP and encourages others to do this too.
Application Details
· A clear and concise cover letter addressing your suitability for the position against the Selection Criteria stated.
· An up to date resume. It is important that the resume illustrates how your qualifications, skills, knowledge and experience will enable you to meet the duties set out in the Terms of Reference.
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