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ICT Infrastructure and Network Support Officer Job Vacancy

Main Objective: 

To strategically manage the development and maintenance of an efficient, reliable ICT infrastructure, networks (both LAN and WAN) and technical services support, including the optimum deployment and utilization of the client ICT resources.

Main Tasks and Accountabilities:
  • To manage the advanced ICT technical support and advice service to administrative and sales force as required across the client’s Group and accordance with the agreed service level agreements.
  • To lead on the commissioning and configuration of ICT systems, networks and equipment; including hardware, peripherals, and software and ensure efficient performance and deployment of appropriate business and support services.

  • Responsible for managing outsources IT service providers’ performance in accordance with the agreed KPIs as per the SLAs.
  • To manage the performance monitoring of ICT resources and perform advanced diagnosis and resolution of network infrastructure, software and hardware faults (including peripherals and web servers). This responsibility includes ensuring that the team can provide expert user spport for all software, hardware and operating systems.
  • To actively manage the Service Level Agreements and delivery of tailored projects and support including ICT security and efficient use of resources.
  • Management LAN and WAN infrastructure, including telephony (IP, E1 and VOIP transport) QoS, and VPN
  • Ensure LAN/WAN infrastructure upgrade including documentation is done regularly.
  • To advise on and manage the monitoring of Health and Safety and audit checks including electrical testing, warranties, licences and risk assessments.
  • To lead on and develop the system recovery processes to minimise the risk and impact of a serious disaster and threats to continuity (including management of the appropriate back up regime and virus protection).
  • To be responsible for strategic business and financial planning to ensure that the ICT service meets the School’s strategic vision and needs, including accountability for the ICT budget in conjunction with School Leadership Team
  • To undertake available training opportunities and demonstrate a commitment to continuous development.
  • To demonstrate a willingness to work flexibly, sometimes outside of normal core hours, in response to service demands as agreed with the ICT Manager
  • To perform such other tasks as may reasonably be required by the business units.
Education and Work Experience 
  • University degree in Computer Science, telecommunications and communication or equivalent a MUST. Master’s Degree or Diploma will be an added advantage.
  • Minimum of 2 years working experience in a high commercial IT environment related to planning, design, development, implementation and maintenance of LAN/WAN and huge commercial ICT infrastructure and networking systems is required.
  • Professional technical qualification in CISCO, WAN/LAN technologies and ITIL required.
  • Professionalism – Sound judgement in applying technical expertise to resolve a range of issues/problems; ability to provide technical guidance to the users.
  • Planning and Organizing – Ability to plan work assignments, juggle competing demands and work under pressure of frequent and tight deadlines. Keen attention to details
  • Communications – Very good (spoken and written) skills, including the ability to communicate effectively with diverse audience on ICT-related matters. Demonstrate excellent reporting and documenting skills.
  • Ability to adapt to difficult working environment, under pressure, long hours with limited timeframes.
Please send your CV and remuneration details to:

Only shortlisted candidates will be contacted.

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