Senior Reservations Officer Job Vacancy in Nairobi Kenya

Job Ref: AT/SR/1

A leading up-market tourism company in East Africa seeks a Reservations Officer with experience in the tourism industry.

The general purpose of this position is the responsibility for taking bookings for our two up-market camps in Kenya, as well as coordination of any ground handling services that maybe required, such as domestic flights, meet & greet and transfers.

You will be based in Nairobi and will be reporting to the Nairobi Operations Manager.

About the company

The Company is a dynamic and fast-growing regional player with an established brand name in up-market safari tourism in East Africa and comprises a young, entrepreneurial management team.

The company owns and manages a portfolio of up-market eco-tourism properties, as well as safari ground-handling operations in Tanzania and Kenya, and employs approximately 350 employees.

Roles and responsibilities
  • Responsible for taking bookings in a timely and efficient manner for our Kenya properties from local agents, and managing them on the RESREQUEST Reservation System
  • Responsible for confirming third party bookings
  • Responsible for in-safari management: client briefings, last minute itinerary changes, handling of duty phone (together with the rest of the team)
  • Responsible for timely & efficient replies/booking status to agents as well as Management
  • Responsible for keeping up to date records of past, current and future bookings
  • Other roles and responsibilities that may be asked by Management
  • Potential to take on broader management responsibilities
General profile, required qualifications and traits

You should be a hands-on, results-oriented person with strong problem solving capabilities.

You should be able to think quickly on your feet. You should have high personal work standards, be efficient and productive, have excellent organisational skills, be punctual and detail-orientated in written correspondence and administration, be a team player and be flexible and willing to tackle other areas outside of your normal duties.
  • Minimum three years work experience in senior reservations position with reputable tourism companies
  • Tangible general administrative skills
  • Solid on MS Office applications (solid excel skills)
  • Solid in written and spoken English
  • Experience with ResRequest a plus
Package: Competitive, based on experience

To apply:
 

Send your C.V. in plain word format that is not tabulated, with a recent photograph of yourself embedded in the top right hand corner of the C.V. Please do not attach any scanned certificates/documents.

Attach an application letter on why you feel your experience, skills and qualifications would suit this position, ensuring you insert your salary expectation at the bottom of your letter.

Ensure you quote the job reference in the subject header and your name.
 

Please send all documentation to info@byappointmentafrica.com
Please note that only shortlisted candidates will be contacted.

You can also visit www.kenyanvacancies.com for more jobs