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Private Safaris French Customer Service Representative Job in Kenya

Private Safaris (E.A) Ltd is part of Kuoni travel group. It is one of the leading and most reliable Destination Management Company in East Africa. With over 50’000 guests per year and its own fleet of buses and Safari vehicles, Private Safaris (E.A) Ltd leads the way in standards within Eastern Africa.

To strengthen our team, we are now seeking a qualified person to fill the following position:

French Customer Service Representative

Job Summary

Maintain a good image of the company by ensuring smooth customer service and excellent relations with all guests and suppliers.

Main Tasks and Responsibilities will include:
  • Meeting and seeing off all arriving clients from/to their flights and safaris.
  • Preparing personalized welcome/departure information for the guest.
  • Briefing and debriefing the safaris with accurate and comprehensive information and service for both the clients and the drivers.
  • Ensuring all the hotels have the correct rooming lists for arriving guests.
  • Proposing and selling excursions to the clients to enhance the quality of their holiday.
  • Reconfirming all clients’ flights.
  • Preparation of weekly reports to the supervisor.
  • Updating the office on any new developments in hotels or the airport.
  • Handle lost /damaged luggage effectively.
  • Ensure quality control by inspecting vehicles before the guests embark.
Minimum Job Specification:
  • Diploma in Tour Operations/Customer Care.
  • Excellent Knowledge of both written and spoken French language. Knowledge of any other foreign language is of high advantage.
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Strong decision making and problem solving abilities.
  • Strong detail orientation and excellent communication/listening skills.
  • Ability to be loyal to the company and its associates.
  • Willingness to work a flexible schedule.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • 3 years of experience in customer service in the tourism industry.
If you believe you are the right candidate and can clearly demonstrate your ability to meet the criteria given above please submit your application with a detailed curriculum vitae stating your current position, Names of three referees, telephone contact and email address to:


Human Resources Manager
Private Safaris (E.A) Ltd
Mobil Plaza, 2nd Floor
P.O Box 16913, 00620
Muthaiga, Nairobi.

To be received not later than November 19, 2010.

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